Amy Root
Summary
Coordinated Camping Resort Manager with more than 18 years of experience working for a high-end camping resort. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
20
20
years of professional experience
Work History
Camping Resort Manager
Pride Of America Camping Resort
08.2005 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervisor of Reservations, Activities, Store and Seasonal departments
- Update and post weekly schedules online and throughout the park.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Staff scheduling
- Billing of seasonal campers throughout the year.
- Process weekly ordering for four departments.
- Explain and follow county and township guidelines for building, as well as campground rules and regulations working closely with the health inspector.
- Explain rules and procedures to other employees and guests.
- Facilitate weekly management meetings.
- Communicate with vendors, sales personnel, software developers and other essential business representatives throughout the sales spectrum.
- Create a fun and friendly environment for staff and guests.
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Order Processing and Printing Manager
Nancy's Notions
08.2003 - 07.2005
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Supervisor of Picking, Packing, Fabric Cutting, and Printing Departments.
- Scheduling for four departments.
- Hiring and termination of employees.
- Working with sheltered workshops that provide packaged products.
- Attend weekly manager meetings.
- Sewing expo set up and tear down.
- Proofing of Nancy's Notions monthly catalog with co-workers.
- Recommended merchandise and services that would meet customer needs.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Education
No Degree - Human Services
University of New England
Biddeford, MEAssociate of Applied Science - Certified Park Operator
National School of RV Park And Campground Mgmt
Wheeling, WV02.2012
Skills
- Complex Problem-Solving
- Detailed Meeting Minutes
- Guest Satisfaction
- Employee Performance Evaluations
- Working with multiple reservation systems
- Internship Development
- Customer Service Training
- Testing reservation systems and working with IT managers to implement changes
Timeline
Camping Resort Manager
Pride Of America Camping Resort
08.2005 - Current
Order Processing and Printing Manager
Nancy's Notions
08.2003 - 07.2005
No Degree - Human Services
University of New England
Associate of Applied Science - Certified Park Operator
National School of RV Park And Campground Mgmt