AMY RORIE
Caledonia,MI
Summary
Hardworking and motivated Account Manager with over 7 years experience in building business relationships, client oversight, resolving issues, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Office/Account Manager
Set Apart Building & Construction
2016.01 - Current
- Lead customer accounts division and serving as a liaison between customers dealing with water/fire damage claims and their insurance adjusters, in addition to remodel and build accounts.
- Updated the company's website and streamlined office productivity with the implementation of QuickBooks and Microsoft 365.
- Established and maintain our finance department, processing all AP/AR for a fluctuating workforce.
- Ensured compliance with industry regulations when dealing with clients.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts with clients to maximize profitability.
- Production Management for multiple accounts simultaneously while meeting deadlines.
Front Office Manager
Swan Orthodontics
2022.09 - 2023.07
- During my role as Front Office Manager, I assisted in all aspects of front office duties, as well as new patient enrollment, marketing, new hires, and team support lead. This role was very rewarding, and I was very proud to be a part of a thriving practice where excellence was the standard.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Education
No Degree - Environmental Design
Ivy Tech Community College
South Bend, INSkills
- CUSTOMER RELATIONS
- OFFICE MANAGER
- PROPERTY INSURANCE CLAIMS
- ACCOUNTS PAYABLE/RECEIVABLE
- TIME MANAGEMENT
- DECISION MAKING
- PAYROLL MANAGEMENT
- PREPARING CONTRACTS
- MARKETING
- TEAM TRAINING
Timeline
Front Office Manager
Swan Orthodontics
2022.09 - 2023.07
Office/Account Manager
Set Apart Building & Construction
2016.01 - Current
No Degree - Environmental Design
Ivy Tech Community College
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