Amy Rose
Midlothian,TX
Summary
Dependable office management professional brings 30 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Overview
30
30
years of professional experience
Work History
Office Manager / Inside Sales
Erickson Sales, Inc.
Plano, TX
03.1994 - Current
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
BBA - Business Finance
The University of Texas At Arlington
Arlington, TX05.1984
Skills
- Report Preparation
- CRM and Office Management Software
- Training and Coaching
- Customer Relations
Affiliations
- Focus on health and living holistically
- Small rancher growing Wagu beef
- Pickleball enthusiast
Timeline
Office Manager / Inside Sales
Erickson Sales, Inc.
03.1994 - Current
BBA - Business Finance
The University of Texas At Arlington