AMY ROSHANNON
Philadelphia,PA
Summary
Dynamic leader with 20+ years of experience in non-profits and higher education. Skillful in strategic planning, managing complex people-problems, and the development of efficient processes that align with organizational goals. Recognized for a collaborative approach and a commitment to excellence, fostering strong relationships and effective team building. Successfully navigated an association merger, department reorganizations, and system implementations.
Overview
19
19
years of professional experience
Work History
HR Business Partner
America's Credit Unions
01.2024 - Current
- Organizational merger & reorganization: Led HR support during the merger of Credit Union National Association (CUNA) and National Association of Federally-Insured Credit Unions (NAFCU), partnering with executive leadership to structure and staff new teams, while developing and implementing policies and procedures for the newly formed America's Credit Unions.
- Strategic HR partnership & staff support: Serve as a trusted advisor to 40+ leaders across 3 business divisions (Advocacy, Communications & Marketing, Membership & Engagement) by aligning HR strategies with organizational goals, analyzing talent gaps, compensation, workforce dynamics, and supporting succession planning, leadership development, and organizational effectiveness.
- Employee relations & compliance: Conduct investigations and address employee relations issues with fairness, confidentiality, and consistency, ensuring compliance with laws, regulations, and organization policies to minimize risk.
- Enterprise HR leadership: Partner with HR colleagues to ensure consistent delivery and communication of HR programs across the organization.
- Onboarding & offboarding: Provide strategic oversight and guidance to the recruiting and onboarding team; manage performance-based and organizational terminations; conduct exit interviews and analyze turnover data to identify trends and inform organizational improvements.
- Labor relations: Collaborate with union representatives to interpret and apply union contract terms for disciplinary processes, employee separations, and contract-related matters.
- Data analysis & reporting: Analyze HR data to identify trends and provide actionable insights through leadership reports and quarterly meetings with executive leadership.
HR Business Partner
Credit Union National Association
02.2022 - 01.2024
- Strategic HR partnership & staff support: Served as a trusted advisor to 35+ leaders and staff across 2 divisions (Advocacy and Engagement), by analyzing talent gaps, workforce dynamics, compensation, and supporting succession planning, leadership development, and organizational effectiveness.
- Employee relations & compliance: Conducted investigations and addressed employee relations issues with fairness, confidentiality, and consistency, ensuring compliance with laws, regulations, and organization policies to minimize risk.
- Talent acquisition & offboarding: led full-cycle recruitment, including job descriptions, role pricing, interviewing, and onboarding; managed performance-based and organizational terminations; conducted exit interviews.
- Labor relations: Collaborated with union representatives to interpret and apply union contract terms for disciplinary processes, employee separations, and contract-related matters.
- Data analysis & reporting: Analyze HR data to identify trends and provide actionable insights through quarterly reports to inform leadership decisions.
HR Business Partner (HR Leader)
Stand Together
05.2020 - 09.2021
- HR partnership & staff support: Partnered with 40+ leaders across Infrastructure, Finance, and Accounting to support 120+ staff, advising on employee relations, performance management, compensation, and structural changes.
- Recruitment & onboarding: Collaborated with Talent Acquisition on hiring, participating in all candidate interviews and debriefs. Guided managers on offers, onboarding, and training plans.
- Workplace culture & compliance: Created outlets for staff to share feedback related to culture and career growth. Conducted investigations, and handled complaints to ensure an equitable work environment.
- Strategic HR leadership: Contributed at both strategic and operational levels to strengthen HR services, relationships, and mission alignment.
Director of Student Affairs /Area HR Manager
CET Academic Programs
04.2016 - 03.2020
- Team leadership & development: Designed and led the Student Affairs & Services team of 10, managing all aspects of hiring, training, mentorship, and professional development, with a focus on performance improvement and growth.
- Professional development education: Developed and delivered workshops for students (e.g., StrengthsFinder, resume writing, interviewing), and implemented strategies to boost recruitment, engagement, and retention.
- Student experience & support: Oversaw student retention and success initiatives, ensuring best practices in advising, accommodations, orientation, and engagement, while advancing diversity, equity, and inclusion.
- Program & policy management: Standardized processes across global programs in 11 countries, enhancing consistency, safety, and adherence to policy.
Assistant Director of Student Affairs
The California State University International Programs
05.2014 - 04.2016
- Managed student health and conduct cases across 23 Cal State University campuses, led recruitment and admissions for international programs, delivered orientations and trainings, oversaw the Global Ambassador program, and served as project manager for Terra Dotta system integration, while supervising a team of five.
Director of Study Abroad Programs
Philadelphia University (now Jefferson University), Office of Global Education
06.2008 - 05.2014
- Led policy development and assessment for health, safety, and security on study abroad programs; recruited and advised students; implemented Terra Dotta application system; delivered orientation workshops for stakeholders; and managed hiring, training, and supervision of a five-member team.
Assistant Director of Study Abroad Programs
Saint Joseph’s University, Center for International Programs
08.2006 - 06.2008
- Recruited and advised students for study abroad and internship programs, managed CIP Intern Program staff, and collaborated with faculty to plan and execute faculty-led short courses.
Education
Master of Science - Nonprofit Leadership
La Salle University
Philadelphia, PABachelor of Arts - International Relations
Saint Joseph’s University
Philadelphia, PAStudy Abroad - International Politics & Media
University of London, Birkbeck College
LondonSkills
- Coaching & advising leaders
- Employee relations
- Performance management
- Employee lifecycle management
- Organizational design & development
- Relationship building & influencing without authority
- Workforce planning
- Engagement & retention initiatives
- Process improvement
- Terminations & offboarding
- HR systems: Paylocity, UKG, PayFactors, Namely, Simpplr
- ATS systems: Greenhouse, Terra Dotta
- CliftonStrengths (Gallup): Individualization, Ideation, Futuristic, Analytical, Strategic
Timeline
HR Business Partner
America's Credit Unions
01.2024 - Current
HR Business Partner
Credit Union National Association
02.2022 - 01.2024
HR Business Partner (HR Leader)
Stand Together
05.2020 - 09.2021
Director of Student Affairs /Area HR Manager
CET Academic Programs
04.2016 - 03.2020
Assistant Director of Student Affairs
The California State University International Programs
05.2014 - 04.2016
Director of Study Abroad Programs
Philadelphia University (now Jefferson University), Office of Global Education
06.2008 - 05.2014
Assistant Director of Study Abroad Programs
Saint Joseph’s University, Center for International Programs
08.2006 - 06.2008
Master of Science - Nonprofit Leadership
La Salle University
Bachelor of Arts - International Relations
Saint Joseph’s University
Study Abroad - International Politics & Media
University of London, Birkbeck College
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