Summary
Overview
Work History
Education
Skills
Timeline
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Amy Ross

Topeka

Summary

Dependable and hard working retail sales professional with a wide range of experience in dynamic, high-performance environments. Will confront any challenge head on, with enthusiasm and if I can't beat it, I'll have learned a valuable lesson from it.

Overview

8
8
years of professional experience

Work History

Retail Clerk

Cirilla's
02.2024 - Current
  • Enhance the customer experience by providing prompt, friendly service.
  • Create a welcoming environment where customers can shop comfortably and feel confident that they're getting honest and complete product information in order to make informed purchases.
  • Maintain a thorough knowledge of store products, remain up to date on current sales promotions and always looking for opportunities to upsell.
  • Process sales transactions through the POS system, following store policies and procedures to ensure accurate sales records and cash/credit totals.
  • Build customer loyalty and retention by delivering an excellent shopping experience every time.
  • Demonstrate reliability and support for the team and my co-workers by remaining flexible and volunteering to cover or switch shifts when then need arises.
  • Check in freight and restock merchandise on the floor quickly and with great attention to detail.
  • Shown initiative in improving the store's appearance and overall atmosphere by doing some minor building maintenance, deep cleaning and reorganization.

Online Retailer - Owner

Self-employeed
11.2021 - Current
  • Started an online store in November 2021 which has evolved into a lucrative business endeavor, with an inventory of over 1,300 items and an ROI that's consistently greater than 400%.
  • Manage all day-to-day business operations.
  • Negotiate with suppliers to secure best prices for products.
  • Research current consumer spending and retail trends in order to identify opportunities and make sound business decisions.
  • Develop and execute marketing campaigns to increase online sales and customer engagement.
  • Source new inventory, prepare merchandise, photograph each item, research comps for competitive pricing and draft each listing in a way that optimizes search engine logic for increased visibility and provides complete and accurate product details.
  • Maintain financial records, conducting periodic cost-benefit analysis and making adjustments to reduce cost and increase profit.
  • Process and track orders/shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.


Business Operations Analyst II

SE2
04.2020 - 08.2022
  • Subject matter expert for the Licensing and Commissions Team.
  • Acted as liaison between clients, internal technology/project teams and Operations through all stages of the project cycle to ensure sound business solutions were developed and implemented successfully. Collaborated with the IT Team to bridge gaps between developers and operational users, providing insight into operational needs and expectations while using systems.
  • Drafted business requirements, scope documents, beginning to end process mapping, and created/maintained SOP and guideline documentation.
  • Analyzed reports/data to determine process effectiveness and identify potential areas for improvement.
  • Assisted in creating test plans and conducting some testing as well as first time event validation.

Operations Manager, Licensing and Commissions

SE2
03.2016 - 04.2020
  • Managed a team of 12 on-site Licensing and Commissions associates.
  • Interviewed candidates to fill open positions, directly supervised daily performance, provided regular feedback/coaching, conducted annual employee performance reviews and determined eligibility for annual merit raises or the possibility of promotion.
  • Successfully established a new-hire training program led by senior members of the team that not only improved the onboarding experience for new associates, but also cut the existing timeline for getting a new-hire to a fully functional state in half.
  • Tracked employee attendance and punctuality, promptly addressing any issues with either.
  • Managed daily processing and phone queues for the team to ensure all contractual service levels were met.
  • Handled escalations and customer complaints when presented.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands as new clients were brought on.
  • Devised processes improvements and created operational efficiencies to boost the team's effectiveness and ensure long-term success.
  • Analyzed and reported on key performance metrics to senior management and served as a member of the Continuous Improvement Team.
  • Took every opportunity I got to show appreciation for my team and to motivate each member to continue working hard and to aim for excellence.


Education

Bachelor of Science - Business Administration

Kansas State University
Manhattan, KS
12.2015

Skills

  • Complex Problem-Solving
  • Attention to detail
  • Natural leader
  • Adaptability

Timeline

Retail Clerk

Cirilla's
02.2024 - Current

Online Retailer - Owner

Self-employeed
11.2021 - Current

Business Operations Analyst II

SE2
04.2020 - 08.2022

Operations Manager, Licensing and Commissions

SE2
03.2016 - 04.2020

Bachelor of Science - Business Administration

Kansas State University

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Amy Ross