Amy Rossiter
GENEVA,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
25
25
years of professional experience
Work History
Home Health Aide
Private Duty Home Care
03.2008 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Monitored changes in clients' conditions to report concerns to supervisor.
Delivery Driver/Counter Sales Associate
Advance Auto Parts
05.2022 - 05.2023
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Foster Care Provider
Cayuga Centers
08.2003 - 08.2022
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Prepared and maintained individual beds and personal space for foster children.
- Improved children's health by preparing healthy meals and snacks.
- Offered extensive care to troubled older children without likelihood of adoption.
- Taught older children about money, driving and other important life skills.
- Documented data and completed accurate updates to case records.
Office Manager
W.P.Mahoney Enterprises
05.1998 - 06.2006
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Reconciled bank accounts to verify accuracy of cash records.
- Managed invoicing and payment processing operations.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Managed all A/P and A/R.
- Controlled finances to lower costs and keep business operating within budget
Education
No Degree - Business Administration
Finger Lakes Community College
Canandaigua, NY06.1996
High School Diploma -
Waterloo High School
Waterloo, NY06.1994
Skills
- Customer Relationship Management
- Exceptional Communicator
- Point of sale operation
- Cash register operation
- A/P and A/R expertise
- Cost accounting
- Cash Flow analysis
- First Aid/CPR
- Medication Administration
- Patient care
- Active Listening
- Written Communication
Timeline
Delivery Driver/Counter Sales Associate
Advance Auto Parts
05.2022 - 05.2023
Home Health Aide
Private Duty Home Care
03.2008 - Current
Foster Care Provider
Cayuga Centers
08.2003 - 08.2022
Office Manager
W.P.Mahoney Enterprises
05.1998 - 06.2006
No Degree - Business Administration
Finger Lakes Community College
High School Diploma -
Waterloo High School
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