Amy Roth
Mesa,AZ
Summary
Procurement and supply chain specialist with experience in policy compliance, financial documentation, and performance reporting. Manages p-card activity and supports public records and federal reporting requirements. Develops supplier scorecards and dashboards to improve accountability and decision-making.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Program Coordinator, Supply Chain
ARIZONA STATE UNIVERSITY
Tempe, Arizona
05.2026 - Current
- Administered university's Procurement Card (P-Card) program, overseeing card issuance, user training, transaction monitoring, and providing end-user support to enhance program effectiveness.
- Supported federal procurement reporting requirements, including Uniform Guidance, FFATA, and Buy American Act, through accurate data collection and validation to ensure compliance.
- Review procurement transactions for policy and regulatory compliance, identifying discrepancies and coordinating appropriate resolutions.
- Analyze supplier performance data and contribute to quarterly scorecards, procurement metrics, and performance reporting.
- Assist in developing dashboards and reporting tools that support sourcing strategies, procurement visibility, and compliance initiatives.
- Collaborated with internal stakeholders to enhance procurement practices and strengthen operational processes, aligning initiatives with organizational objectives.
- Maintain accurate financial and procurement documentation to support audit readiness and accountability for P-Card and federally funded purchases.
- Coordinate public records requests, including document retrieval, evaluation, redaction, and documentation in collaboration with the Office of General Counsel.
Customer Service Financial Aid / Experience Center Specialist
ARIZONA STATE UNIVERSITY
Tempe, Arizona
03.2025 - 05.2026
- Provided comprehensive customer support via phone, email, and chat for financial aid, scholarship, and student billing inquiries, enhancing student satisfaction.
- Resolved complex inquiries through in-depth research, effective problem-solving, and collaboration with multiple departments to ensure timely assistance.
- Assisted students and families in navigating university financial aid and student business services systems and policies to improve understanding and compliance.
- Promoted self-service solutions and documented interactions in accordance with university standards and procedures.
Event Brand Ambassador / Lead Generation Specialist
RENEWAL BY ANDERSEN
Phoenix, Arizona
01.2025 - 07.2025
- Successfully converted 80% of qualified leads into scheduled in-home consultations.
- Represented organization at promotional events, generating customer interest through engaging product presentations and consultative interactions.
- Coordinated event displays and promotional materials to optimize customer engagement activities.
Aetna One Service Advocate
AETNA, A CVS HEALTH COMPANY
Chandler, Arizona
06.2024 - 02.2025
- Collaborated with healthcare professionals to facilitate timely member interventions, leading to improved service outcomes.
- Delivered personalized healthcare support, coordinating member services and resolving complex issues to enhance member satisfaction.
- Applied analytical resources and ensured HIPAA compliance while effectively managing confidential information.
Area Install Specialist
THE HOME DEPOT
Tempe, Arizona
03.2022 - 01.2024
- Coordinated installation projects from initiation through completion, overseeing contractors, materials, scheduling, and customer expectations to ensure timely delivery.
- Resolved project delays and service concerns, conducting quality assessments to uphold operational standards and enhance customer satisfaction.
- Facilitated collaboration between internal teams and external partners, driving successful project execution and improving communication.
Customer Service Supervisor
RAD POWER BIKES
, United States
03.2021 - 03.2022
- Led a 20-member customer service team, driving first-contact resolution and improved response times.
- Evaluated service trends and implemented escalation strategies, enhancing workflow efficiency.
- Collaborated across departments to refine service protocols and increase product knowledge.
Supervisor, Customer Care
CVS HEALTH
Chandler, Arizona
10.2019 - 01.2021
- Led 18-member customer care team to enhance support for pharmacy benefit programs.
- Enhanced service quality and compliance through performance coaching and quality monitoring.
- Cultivated employee talent and advancement opportunities, achieving 93% team engagement score.
Customer Care Representative
CVS HEALTH
Chandler, Arizona
11.2018 - 10.2019
- Resolved member inquiries accurately and professionally, ensuring regulatory compliance.
- Educated customers on pharmacy benefits and resources, enhancing satisfaction and minimizing repeat inquiries.
- Assisted CVS Health customers with benefit, claims, and prescription questions.
- Reviewed member records in CVS Health systems for accurate case notes.
- Resolved billing concerns through clear phone support and follow-up.
Assistant Manager
FAMOUS FOOTWEAR
11.2015 - 01.2019
- Led sales teams through employee development, strategic staffing, and performance management.
- Facilitated recruitment, scheduling, merchandising, and daily operations to meet business objectives.
- Cultivated collaborative team environment that prioritized customer satisfaction and achieved results.
Life Insurance Client Services Representative
MASSMUTUAL FINANCIAL GROUP
Greater Phoenix Area
06.2015 - 11.2015
- Collaborated with field representatives to create tailored client solutions, enhancing customer satisfaction and loyalty.
- Responded to client inquiries about life insurance and annuity accounts.
- Interpreted complex life insurance policies to provide clear, actionable guidance for customers.
- Processed policy changes and service requests using MassMutual systems.
- Reviewed beneficiary updates, ownership changes, and contract documents for accuracy.
Assistant Store Manager
BED BATH & BEYOND
Mesa, Arizona
04.2010 - 08.2015
- Increased sales by 10% through strategic revenue planning and sales initiatives.
- Supervised 20+ employees across multiple departments, enhancing staffing, operations, and customer experience.
- Directed recruitment, onboarding, and employee development while managing inventory and ensuring operational compliance.
Grocery Manager
FRY'S FOOD AND DRUG
Scottsdale, Arizona
06.2008 - 04.2010
- Led a 30-member team, emphasizing productivity, employee development, and operational efficiency.
- Implemented merchandising strategies that enhanced product visibility and facilitated cross-departmental sales.
- Managed inventory and product quality while overseeing daily department operations to ensure seamless service.
Operations Manager
THE HOME DEPOT
Phoenix, Arizona
10.1998 - 04.2008
- Managed operations for 80+ employees and $4.8 million in revenue with profit-and-loss accountability.
- Led workforce planning and operational strategy, implementing process improvements to enhance overall efficiency.
- Directed receiving, inventory, and installation departments, overseeing staffing and aligning operational performance with business priorities.
- Partnered with leadership to enhance productivity and inventory controls, impacting financial performance and customer experience.
Education
Bachelor of Science - Project Management
ARIZONA STATE UNIVERSITY
Tempe, AZ11-2026
Associate of Arts - Art
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2005
Skills
- Supplier monitoring
- Procurement strategy
- Audit compliance
- Supplier monitoring
- Financial reporting
- Data analysis
- Project management
- Procurement strategy
AREAS OF EXPERTISE
Procurement & Supply Chain | Project & Program Coordination | Financial Operations | Policy & Regulatory Compliance | Process Improvement | Data Analysis & Reporting | Supplier Performance | Audit Readiness | Strategic Planning | Cross-Functional Collaboration | Stakeholder Engagement | Team Development | Operational Excellence
Certification
- Addiction/Substance Disorders
- Life Coaching
Timeline
Program Coordinator, Supply Chain
ARIZONA STATE UNIVERSITY
05.2026 - Current
Customer Service Financial Aid / Experience Center Specialist
ARIZONA STATE UNIVERSITY
03.2025 - 05.2026
Event Brand Ambassador / Lead Generation Specialist
RENEWAL BY ANDERSEN
01.2025 - 07.2025
Aetna One Service Advocate
AETNA, A CVS HEALTH COMPANY
06.2024 - 02.2025
Area Install Specialist
THE HOME DEPOT
03.2022 - 01.2024
Customer Service Supervisor
RAD POWER BIKES
03.2021 - 03.2022
Supervisor, Customer Care
CVS HEALTH
10.2019 - 01.2021
Customer Care Representative
CVS HEALTH
11.2018 - 10.2019
Assistant Manager
FAMOUS FOOTWEAR
11.2015 - 01.2019
Life Insurance Client Services Representative
MASSMUTUAL FINANCIAL GROUP
06.2015 - 11.2015
Assistant Store Manager
BED BATH & BEYOND
04.2010 - 08.2015
Grocery Manager
FRY'S FOOD AND DRUG
06.2008 - 04.2010
Operations Manager
THE HOME DEPOT
10.1998 - 04.2008
Bachelor of Science - Project Management
ARIZONA STATE UNIVERSITY
Associate of Arts - Art
Maricopa Community Colleges, Mesa Community College