AMY ROY
CHICAGO HEIGHTS
Summary
Experienced and dependable customer service professional skilled in relationship management, data-driven decision-making, and negotiation, committed to leveraging technical sales to foster continuous growth and success. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE/PROJECT SALES
ASC ENGINEERED SOLUTIONS
, ILLINOIS
03.2007 - Current
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution
- Led sales strategies enhancing client satisfaction and revenue growth
- Analyzed trends, tailored solutions, ensured excellent customer service experience
- Collaborated with engineering, aligning products to client needs
- Developed strategies expanding market presence, securing new clients
- Managed customer inquiries and resolved complex technical issues while maintaining exceptional service standards and building lasting client relationships
- Coordinated with engineering teams to expedite customer solutions, reducing resolution time and strengthening product support capabilities
- Led cross-functional initiatives to improve service delivery, integrating customer feedback into product development cycles
- Supported engineers and contractors with job take off support to compile list of materials needed to complete a job.
- Order Entry in High Volume Manufacturing Setting
- Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
- Accurately document customer interactions and transactions in ASC's CRM system
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions
- Resolve customer complaints and concerns with patience, empathy, and efficiency
- Process RMA's, credits, and debits in the company portal/CRM
CUSTOMER SERVICE-RETAIL
HOME DEPOT
WORK SATURDAY AND SUNDAY ONLY
01.2011 - Current
- Guided customers through product selection, maintained organized displays, and resolved inquiries promptly, enhancing shopping experience and customer satisfaction
- Streamlined customer checkout process, reduced wait times, and implemented efficient inventory tracking methods to improve store operations
- Partnered with team members to ensure product availability, maintain store standards, and deliver consistent customer service excellence
- Coordinated with suppliers and inventory teams to maintain optimal stock levels, reducing out-of-stock incidents and maximising sales opportunities
- Order Entry for Contractors/Phone Sales
- Managed inventory accuracy checks, contributing to reduced shrinkage and improved stock management
- Developed contractor-focused sales strategies and streamlined order processing, resulting in improved business client retention
- Greeted customers to determine wants or needs.
Education
BLOOM TRAIL HIGH SCHOOL
Skills
- Client Engagement
- Sales Forecasting
- Conflict Resolution
- Strategic Planning
- Customer Support
- Problem Solving
- CRM D-365
- Technical Sales
- Relationship Building
- Data Analysis
- Team Collaboration
- Data Entry
- Excel/Creating Spreadsheets
- Microsoft Teams
- Teamwork and collaboration
- Multitasking capacity
- Cash handling
- Adaptable and flexible
- Computer proficiency and Microsoft office, Excel/Word/Outlook
- Typing speed and efficiency
- AS400
Phone - Number
312-282-6168
Affiliations
- Mentoring, Community Outreach, Auxiliary Fire Department
Timeline
CUSTOMER SERVICE-RETAIL
HOME DEPOT
01.2011 - Current
CUSTOMER SERVICE/PROJECT SALES
ASC ENGINEERED SOLUTIONS
03.2007 - Current
BLOOM TRAIL HIGH SCHOOL