Amy Ruiz
Rancho Cucamonga,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
13
13
years of professional experience
Work History
Food and Beverage Supervisor
Yaamava Resort And Casino
06.2021 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs and supplies purchases.
Restaurant Supervisor
Rancho Vista Golf Course
03.2019 - 05.2021
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced team efficiency by developing and implementing streamlined processes for daily operations.
- Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.
- Ensured compliance with health and safety regulations by conducting regular inspections and training employees on proper procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Restaurant Operations Manager
Birdies Restaurant And Driving Range
02.2012 - 05.2019
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Performed daily administrative tasks, such as ordering merchandise and store supplies, processing invoices and reconciling accounts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Lead Food Server/Bartender
Primo Restaurant & Lounge
09.2010 - 01.2012
- Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
- Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
Education
Bachelor of Science - Forensic Psychology
University of Phoenix
Tempe, AZ12.2022
Skills
- Team leadership
- Staff training
- Budget Development
- Quality Assurance
- Process Monitoring and Improvement
- Team Collaboration
Timeline
Food and Beverage Supervisor
Yaamava Resort And Casino
06.2021 - Current
Restaurant Supervisor
Rancho Vista Golf Course
03.2019 - 05.2021
Assistant Restaurant Operations Manager
Birdies Restaurant And Driving Range
02.2012 - 05.2019
Lead Food Server/Bartender
Primo Restaurant & Lounge
09.2010 - 01.2012
Bachelor of Science - Forensic Psychology
University of Phoenix