Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Amy Ruiz

Perris,CA

Summary

Experienced Management Representative with comprehensive background in corporate oversight and business strategy. Strengths include strong leadership, strategic planning, team motivation, and a keen ability to identify operational inefficiencies. Proven track record in developing and implementing management systems that improve organizational functionality and drive growth.

Overview

10
10
years of professional experience

Work History

Risk Management Representative - Workers' Compensation

Long Beach Transit
Long Beach, CA
04.2024 - Current
  • Review, Reviews, follow-ups and files all claims correspondence, in addition to maintains contact with injured employees who are away from the workplace regarding claim status
  • Coordinates Return-to-Work (RTW) program
  • Analyzes claims data to identify needed loss control interventions and works with Safety Officers and department personnel on the development of appropriate loss prevention programs as needed
  • Provides reporting and analyses on key metrics to senior management in written form using graphics, charts, and PowerPoint presentations
  • Provides training and education to departments on workers’ compensation processes and procedures
  • Complies with all safety regulations as stated in the agency safety program, and reports safety-related accidents, incidents, and unsafe work conditions
  • Attends safety training programs as required
  • Records and maintains OSHA compliance with OSHA logs regulations, as well as certifies and posts annual OSHA summary
  • Maintain close relationship with Occupational Work Clinic – reviewing all work statuses for accuracy

Human Resources - Workers' Compensation Administrator

Gardens Casino
Hawaiian Gardens, CA
09.2021 - 04.2024
  • Managed all aspects of workers' compensation claims, including filing paperwork, coordinating medical appointments, and ensuring timely communication between employees, insurers, and healthcare providers
  • Assists employees in resolving issues related to workers' compensation, safety, and health; attends hearings and legal proceedings; maintains accurate databases
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial
  • Developed and conducted training programs for employees on workplace safety measures and best practices to reduce the risk of accidents and injuries
  • Oversees ergonomic training program; evaluates and analyzes workstations and modifications; makes recommendation for purchases
  • Record keeping principles and procedures including OSHA 300 Log and Internal tracking logs
  • HR Functions: Leave of Absence, - Right & Responsibilities, determining entitlement, placing employee on leave, monitoring leave, processing insurance deductions/payment
  • Conducted new hire orientation on rotation basis
  • Updated employee records as needed, including cashing out sick and vacation hours, adjusting timecards
  • Partner with Directors, Managers, Supervisors and team to address any employee-related concerns

Assistant Human Resource Manager

InterContinental Hotel Downtown
Los Angeles
02.2024 - 09.2020
  • Recruiting/employment- Process all new hires, background check, pre-screen, interview
  • Advise and train managers and supervisors on best employee relations practices and strategies for mitigating employee grievances
  • Employee Relations: Assist in managing employee relations matters, including conflict resolution, investigations, and disciplinary actions
  • Recruitment Support: Collaborate with the HR team on the recruitment process, including job posting, resume screening, and participating in interviews as needed
  • Labor and employee relations – Assists with and/or conduct investigations: harassment or discrimination claims
  • Employee recognition programs – Employee of the month & quarter
  • Represent the Hotel job fairs and recruitment related events
  • Support and administer the employee satisfaction survey
  • Event Coordination: Plan, organize, and execute company events, such as team-building activities, holiday parties, and employee recognition programs
  • Support Human Resources Director in administering all other corporate initiatives such as annual merit process, benefit enrollment, wage and hour surveys, etc
  • Ensure worker's compensation claims are properly documented and reported / OSHA Log
  • Attend workers compensation deposition & case reviews
  • Unemployment claims
  • Oversee safety department including monthly safety meetings, and training
  • Assisting with union contract
  • Resolving union grievances

Human Resources Assistant

Hilton Costa Mesa
Costa Mesa, CA
09.2016 - 02.2019
  • Assists hiring managers with recruitment and selection efforts including posting positions, screening applications, scheduling interviews, and interviewing
  • Monitors meal break and rest period violations, handling deductions for Child Support
  • Ensures measures are taken to prevent and investigate accidents through OSHA reporting and handling of workers compensation matters together with the insurance carrier
  • Arranges all medical and dental benefits enrollments, terminations, COBRA and payments
  • Process and review payroll
  • Assists with end of month reports and other end of month requirements as needed

Manager on Duty

Hilton Garden Inn
Garden Grove, CA
01.2016 - 02.2019
  • Assist in overseeing the front of the house of the hotel while keeping focus on excellent customer service and increasing revenue
  • Assist in responding to SALT (guest surveys) and Guest Assistance (guests with questions/concerns)

Front Office Supervisor

Embassy Suites
Anaheim, CA
10.2015 - 08.2016
  • Assist front office management in supervising daily activities in the Front Office, including
  • Assist in interviewing, selection, training and counseling of front office associates, ensuring hospitality standards are maintained
  • Ensure all guest concerns and requests are resolved promptly and properly

Front Office Supervisor

DoubleTree by Hilton
Irvine, CA
10.2015 - 08.2016
  • Oversee and supervise all duties performed by all Front Office employees
  • Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques
  • Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found
  • Order, monitor and maintain proper Front Office operational supplies
  • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
  • Manage Annual Service Recognition Program

Education

Bachelor in Science - Criminal Justice

California State University Dominguez Hills
Carson, CA

PHR Prep Course -

Ecornell University

Skills

  • Communication
  • Team player
  • Excellent time management skills
  • Conflict management
  • Public speaking
  • Data analytics
  • Strong written and verbal communication skills
  • Union Experience
  • Claims management
  • Return-to-work coordination
  • OSHA compliance
  • Data reporting
  • Risk assessment
  • Collaboration skills
  • Problem solving
  • Analytical thinking
  • Strategic planning

Activities

  • Literature
  • Community Service
  • Travel

Timeline

Risk Management Representative - Workers' Compensation

Long Beach Transit
04.2024 - Current

Assistant Human Resource Manager

InterContinental Hotel Downtown
02.2024 - 09.2020

Human Resources - Workers' Compensation Administrator

Gardens Casino
09.2021 - 04.2024

Human Resources Assistant

Hilton Costa Mesa
09.2016 - 02.2019

Manager on Duty

Hilton Garden Inn
01.2016 - 02.2019

Front Office Supervisor

Embassy Suites
10.2015 - 08.2016

Front Office Supervisor

DoubleTree by Hilton
10.2015 - 08.2016

Bachelor in Science - Criminal Justice

California State University Dominguez Hills

PHR Prep Course -

Ecornell University

Similar Profiles

CREATE PROFILE