Amy Rusecki
Knox,IN
Summary
I have over 30 years of customer service.
I have worked in retail, banking, and medical.
I have great customer service.
I am looking to grow with a company.
I am a fast learner and dedicated worker and give 150% of my time to my job.
Overview
18
18
years of professional experience
Work History
Prior Authorization Representative
UAMS
Little Rock, Arkansas
05.2022 - 06.2024
- Responded promptly to inquiries from providers, members, and other departments within the organization.
- Submitted prior authorization requests electronically or by phone to payers.
- Direct communications with the nurses and providers.
- Processed appeals for denials in accordance with established procedures.
- Maintained accurate records on all prior authorizations requested, received, and denied.
Patient Service Representative
Advocate Aurora Health
Pleasant Prairie, WI
04.2019 - 04.2022
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled patient appointment and procedures with Epic.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
Manager
Bourbon Legends
Kenosha, WI
07.2015 - 10.2020
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees.
Phlebotomist
Advocate Aurora Health
Burlington, WI
06.2018 - 04.2019
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained blood samples
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Teller Supervisor
Associated Bank
Kenosha, Wisconsin
05.2006 - 01.2015
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Assisted with the development of new products or services to increase customer engagement.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
Education
Associate of Applied Science - Phlebotomy
MATC
Milwaukee, WI05.2018
GED -
Gateway Technical College
Kenosha, WI09-2002
Skills
- Scheduling
- Data Entry
- Interaction with customers
- Directing Callers
- Confidentiality
- Extensive Customer Service
- Knowledgeable with EPIC
- Detailed oriented
- Excellent attention to detail
- Efficient in fast paced environments
References
- UAMS- Leader: Shannon Mccalister (501) 614-2099
- UAMS-co/worker: Friend- Mary Caringola (501) 413-7828
- Advocate Aurora- co/worker Nicole Higgins (262) 902-6191
- Bourbon Legends- owner: Gordy Peterson (262) 496-9180
- Associated Bank- Leader: Joann Charon (262) 818-2767
- Friend- Heather McGuiness (262) 960-2669
Timeline
Prior Authorization Representative
UAMS
05.2022 - 06.2024
Patient Service Representative
Advocate Aurora Health
04.2019 - 04.2022
Phlebotomist
Advocate Aurora Health
06.2018 - 04.2019
Manager
Bourbon Legends
07.2015 - 10.2020
Teller Supervisor
Associated Bank
05.2006 - 01.2015
Associate of Applied Science - Phlebotomy
MATC
GED -
Gateway Technical College