Hi, I’m
AMY RUSSELL
Lexington,SC
Summary
Healthcare professional with over 10 years of experience in administration and data management looking for a position in healthcare management. Skilled in healthcare operations, quality improvement, enhancing operational processes and increasing patient satisfaction. Proven history working collaboratively with stakeholders and healthcare providers to improve service delivery and maintain high standards of patient care.
Overview
18
years of professional experience
Work History
Southeastern Freight Lines
Billing Specialist
01.2015 - Current
Job overview
- Data entry, billing input, transferring 300+ freight bills daily into the billing system utilizing Citrix software
- Maintaining high levels of production by billing at least 35 bills per hour with 100% accuracy
Midlands Health Center
Marketing/Event Coordinator
05.2014 - 01.2015
Job overview
- Developed and executed comprehensive marketing strategies to promote events, designed marketing campaigns, and distributed marketing material
- Facilitated 2-3 weekly wellness seminars, planned and executed corporate events, redesigned mailing lists, and established new contacts
PricewaterhouseCoopers (PwC) Advisory
Office Services Administrator
06.2012 - 09.2013
Job overview
- Maintained all office services for over 150 associates, including event booking, catering arrangements, office supplies inventory, and security badge management
- Scheduled appointments, arranged meetings, and coordinated travel arrangements for 10+ managers and managing directors
- Successfully integrated an additional floor into the existing office space
- Assisted the Human Resources department with onboarding new employees
South Carolina Heart Center
Medical Records Associate
05.2009 - 12.2011
Job overview
- Scanned and organized files into the EMR system
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Collaborated with 15 Cardiologists and various other healthcare providers to ensure accurate and comprehensive records for appointments, surgeries, and consultations
Matzner Family Chiropractic
Office Manager
05.2007 - 05.2009
Job overview
- Administered daily office operations, including scheduling appointments, depositing weekly payments, and handling all payment transactions
- Implemented and transitioned 100% of the physical patient charts into an EMR system
- Significantly reduced billing discrepancies and successfully recovered 20% of unpaid Medicare claims
- Developed and implemented a training program, designing training materials for new hires
- Instructed and informed over 200 patients monthly on insurance benefits, coverage details, co-pays, and deductibles
- Oversaw patient billing process, including submitting claims, and processing payments
Education
Columbia College
Master of Arts from Healthcare Administration
08.2024
University Overview
- Coursework: Human Resources, Health Care Operations, Financial Management, Healthcare IT, Policies & Regulations, Quality & Performance Improvement
- Final Project: “Strategic Healthcare Management and Enhancing the Quality of Virtual Healthcare”
- GPA: 4.0
Columbia CollegeColumbia, SC
Bachelor of Arts from Business Administration
12.2011
Skills
- Administrative Support
- Healthcare Compliance
- Healthcare Policy and Regulations
- Stakeholder Relations
- Leadership
- Staff Training and Development
- Healthcare Marketing
- Teamwork and Collaboration
- Operational Efficiency
- Strategic Planning
- Analytical Thinking
- Medical Billing Systems and Software
- Quality Assurance and Control
- Data Analysis
- Patient Safety
- Quality Improvement
- Customer Service
- Effective Communication
- Interpersonal Skills
- Healthcare Administration
- Electronic Medical Records (EMR) Management
- Patient Education and Counseling
- Healthcare Operations Management
- Medical Office Management
- Data Entry Proficiency
- Microsoft Office Proficiency
- Public Speaking
- Insurance/Claims Processing
- Correspondence Preparation
- Insurance Verification
- Invoice Processing
Certification
Certified Physician Practice Manager, 07/25
Affiliations
American Academy of Professional Coders, Student Member, #02290006, 2024
Timeline
Billing Specialist
Southeastern Freight Lines
01.2015 - Current
Marketing/Event Coordinator
Midlands Health Center
05.2014 - 01.2015
Office Services Administrator
PricewaterhouseCoopers (PwC) Advisory
06.2012 - 09.2013
Medical Records Associate
South Carolina Heart Center
05.2009 - 12.2011
Office Manager
Matzner Family Chiropractic
05.2007 - 05.2009
Columbia College
Bachelor of Arts from Business Administration
Columbia College
Master of Arts from Healthcare Administration