Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amy Rutherford

Salem

Summary

Experienced with office operations management, including streamlining processes and boosting productivity. Utilizes strategic planning and resource management to achieve organizational goals. Track record of fostering team collaboration and ensuring smooth administrative functions.

Office management professional prepared to lead and optimize administrative functions. Proven ability to enhance operational efficiency and foster collaborative team environment. Known for reliability and adaptability, ensuring smooth transitions during organizational changes. Key skills include strategic planning and resource management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Local Office Director

Department of Child Services
02.2018 - Current
  • Directed daily operations, ensuring optimal workflow and resource allocation.
  • Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
  • Developed strategic initiatives to streamline office processes and improve communication.
  • Implemented technology solutions for project management, enhancing collaboration across departments.
  • Oversaw budget planning and financial forecasting, aligning resources with organizational goals.
  • Fostered a positive workplace culture through employee engagement programs and feedback mechanisms.
  • Analyzed operational performance data to identify areas for improvement and implement best practices.

Family Case Manager Supervisor

Department of Child Services
02.2016 - 02.2018
  • Supervised case management staff, ensuring adherence to policies and procedures.
  • Implemented training programs to enhance team skills and knowledge in family services.
  • Evaluated case files for compliance with state regulations and agency standards.
  • Coordinated multidisciplinary meetings to address complex family needs and develop strategies.
  • Facilitated conflict resolution among families, promoting positive outcomes through mediation techniques.
  • Streamlined workflow processes, improving efficiency in case documentation and reporting systems.
  • Developed performance metrics to assess case manager effectiveness and service delivery quality.

Family Case Manager II

Indiana State Dept. of Child Services
02.2009 - 02.2016
  • Assess reports of child abuse and/or neglect within state regulations.
  • Coordinate resources to create and implement a case plan for the family to ensure the safety, well-being, stability and permanency for the child(ren) while developing individualized service plans.
  • Facilitate Child Family Team Meetings.
  • Complete referrals and maintain contact with service providers.
  • Maintain organized, up to date client files for review.
  • Complete court reports for scheduled hearings throughout each case and attend court hearings to tesify.
  • Engage the families to build a positive working relationship to help the family reunify.
  • On Call to respond to immediate reports.


Program Manager for Supported Living

Rauch Inc.
01.2007 - 01.2009
  • Supervise and provide continuous education to over eighty employees, complete performance appraisals and prepare weekly schedules.
  • Coordinate continuity of care management for clients.
  • Communication between clients, MD’s for updates on diagnoses and medications.
  • Strategic planning for agency and ensure CARF, BQIS, BDDS and State Regulations are in full compliance.
  • Facilitate monthly staff and home meetings to ensure ongoing communication between staff, clients and new agency information.
  • On call 24/7 for staff and client emergency.
  • Responsible for the selection, training and termination of staff.
  • Develop and implement departmental and agency program policy and procedure as part of the agency management team.

Family Case Manger

Ohio State Dept. of Child Services
01.2005 - 01.2006
  • Provide case management for families in need.
  • Supervise visitation for families to oversee the parent and child interaction.
  • Maintain organized, up to date client files for review.
  • Coordinate community resources to create and implement a case plan for the family.
  • On call to assess reports of child abuse and neglect.

Education

Bachelor of Arts - Psychology

Miami University
Oxford, OH

Skills

  • Evaluator for quality assurance in child services
  • Experienced in conducting oral drug testing
  • Administered DNA tests for paternity verification
  • Operations management
  • Meeting facilitation
  • Customer service
  • Workforce management expertise

Accomplishments

  • Streamlined workflow by consolidating lengthy processes which resulted in having approximately 400 children in care to having Approximately 65 children in care over 5 years.
  • Planned and coordinated Deployment Operations to assist other counties in completing work efficiently and timely.
  • Collaborated with team of twenty across the state in the development of the Deployment Pilot for Indiana DCS.
  • Achieved 29 County Deployments by completing assessments with accuracy and efficiency.

Certification

  • Child and Adolescent Needs Assessment, Indiana Department of Child Services
  • Quality Assurance Reviewer
  • Oral Drug Screen Administration
  • Paternity Test Administration


Timeline

Local Office Director

Department of Child Services
02.2018 - Current

Family Case Manager Supervisor

Department of Child Services
02.2016 - 02.2018

Family Case Manager II

Indiana State Dept. of Child Services
02.2009 - 02.2016

Program Manager for Supported Living

Rauch Inc.
01.2007 - 01.2009

Family Case Manger

Ohio State Dept. of Child Services
01.2005 - 01.2006

Bachelor of Arts - Psychology

Miami University

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