Amy Rydell
Somerville,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Senior Client Services Coordinator
Creative Office Resources
04.2004 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Created customer support strategies to increase customer retention.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Sales Coordinator
Office Environments New England
10.1999 - 09.2001
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Education
Associate of Arts -
Dutchess Community College
Poughkeepsie, NYSkills
- Customer Account Management
- Client Relations
- Client Needs Assessment
- Collaborative Environments
Timeline
Senior Client Services Coordinator
Creative Office Resources
04.2004 - 05.2023
Sales Coordinator
Office Environments New England
10.1999 - 09.2001
Associate of Arts -
Dutchess Community College
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