Hi, I’m
Amy Frazier
Jamestown,USA
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
20
years of professional experience
1
Certification
Work History
Winsupply, Inc
Agile Product Owner
12.2021 - Current
Job overview
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Liaised with product team and development team to help break down requirements.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Attended Agile ceremonies, demos and production proving activities.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Analyzed customer feedback to identify areas for improvement.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Wrote, updated and maintained project documentation.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
Stratacache
Business Analyst/Project Manager
08.2020 - 12.2021
Job overview
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Jira
- Communicating needs and requests from the customers to the development team
- Scope and define requirements for multiple redesigns for customer’s digital menu boards.
- Created story cards with business and functional requirements
- Maintained sprint management in Jira
- Manage change requests efficiently and effectively
- Implement process improvements
- Evaluate complaints and implement corrections effectively
- Communicate with various departments and customers
- Created and maintained Sprint content in Jira
- Reported bugs
- Maintained project timelines and deliverables
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed complex dashboard and reporting tools to track business performance metrics.
Gannett Co, Inc (Formerly GateHouse Media LLC)
Training and Product Support Specialist
01.2016 - 07.2020
Job overview
- Responsible for documenting, workflow process and training of several new Content Management Systems for newsroom across the country.
- Train newsrooms on their content management systems (CMS)
- Manage project deliverables for new CMS, newsletter vendors, mobile application vendors
- Create and maintain training documentation and videos
- Communicate with various departments and customers
- Reported bugs
- Tested new software tools from IT or vendors
- Maintained project timelines and deliverables
Pacejet Logistics, Inc, Columbus, OH
Business Analyst/Quality Assurance Analyst
09.2015 - 12.2015
Job overview
- Testing application enhancements
- Manage change logs
- Implement checklist for Carrier documentation and status
- Document enhancements
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Slack updates.
- Reported bugs
FahrenheitIT Columbus, OH
Business Analyst/Quality Assurance Analyst
04.2015 - 09.2015
Job overview
- Placed with Columbus Dispatch Printing Company as a Business Analyst/ QA Analyst
- Elicited stakeholder feedback and input through interviews and surveys.
- Release Manager a new Authentication project for their Desktop, Mobile Apps and Mobile Web
- Scope and define requirements for multiple redesigns for customer’s digital menu boards.
- Created story cards with business and functional requirements
- Maintained sprint management in Jira
- Manage change requests efficiently and effectively
- Managed testing team
- Lead user acceptance testing for all releases
- Assisted in planning, requirements gathering and testing for the Authentication Project.
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
- Escalated any critical concerns to the appropriate parties
- Reported bugs
Brooksource, LLC Dayton, OH
Business Analyst
09.2014 - 04.2015
Job overview
- Placement with Caresource
- Elicited stakeholder feedback and input through interviews and surveys for the SAP Collections and Disbursement implementation
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts and user acceptance test steps.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Applied change requests, versions, and addendums to Scope documents, Business Process flows, test cases, test scenarios and training documents.
Illumination Works, LLC Centerville, OH
Consultant I
04.2014 - 08.2014
Job overview
- Support new Point-of-Sale installation for Luxottica Retail, Inc. since April 1, 2014.
- Successfully applied patches via Linux system.
- SQL Queries and table updates
- Using tools and creative thinking I troubleshooted and corrected application/hardware errors on Point-of-Sale system using Personality Server and Linux commands.
- Effectively communicate successes and issues to the project team in a timely manner.
Grange Life Ins. Co Columbus, OH
Business Analyst
11.2010 - 03.2014
Job overview
- Life Insurance branch of Grange Insurance to implement new agent facing technology on their web-based programs.
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards and maintain them using the project management tool, Daptiv.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Performed SQL Queries for database management
- Effectively communicate successes and issues to the project team in a timely manner.
- Developed use cases, process flows, mock-ups, user acceptance strategy for all projects.
- Critical to the initiation to implementation of the Grange Agent Term Life On-Line Quoting system project.
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Critical to the initiation to implementation of the Grange Agent On-Line Application project.
- Documented process flows and development requirements for functional improvements and enhancements.
- Other projects were completed as well as production support on a daily basis.
- Managed Grange Life Project and Defect Portfolio Responsible for test scripts and test execution throughout the entire project.
- Responsible for successfully organizing and executing user acceptance testing teams Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Grange Insurance Co Columbus, OH
Quality Assurance Analyst
10.2005 - 11.2010
Job overview
- Assignment involved Web-based online submission of commercial insurance products.
- Tracked defects associated with testing for reporting purposes Manual testing of mainframe and web-based systems
- Created complex test plans, test cases, test scenarios for Commercial auto and Commercial Package product implementation projects
- Received accolades for part played in implementing a multi-million dollar revenue product
- Active participant in user story creation and acceptance criteria for agile Commercial Auto project.
Education
Wright State UniversityDayton, OH
Bachelor of Arts from Mathematics and Science
Skills
- Process improvement analysis
- Quality assurance management
- Requirements analysis
- Proficient in Windows operating system
- Requirement tracing
- Experience in conducting user acceptance testing
- Experience with mainframe technologies
- Portfolio management
- Business requirements matrixes
- Trackrecord
- Project management
- Cross-platform app integration
- Proficient in SDLC methodologies
- MS Word
- MS Excel
- Zoom
- MS PowerPoint
- MS Access
- Lotus Notes
- Snag-It
- Agile methodology expertise
- Retail
- Jira
- Slack
- SQL
- Change Management
- Business Process
- Business process improvement
- Creative thinking
- Clients customer satisfaction
- Scripts
- Strategy
- Surveys
- Training programs
- Troubleshooting
- Visio
- Google forms
- MS Office Suite
- Sprint planning
- Data-driven decision making
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Agile Product Owner
Winsupply, Inc
12.2021 - Current
Business Analyst/Project Manager
Stratacache
08.2020 - 12.2021
Training and Product Support Specialist
Gannett Co, Inc (Formerly GateHouse Media LLC)
01.2016 - 07.2020
Business Analyst/Quality Assurance Analyst
Pacejet Logistics, Inc, Columbus, OH
09.2015 - 12.2015
Business Analyst/Quality Assurance Analyst
FahrenheitIT Columbus, OH
04.2015 - 09.2015
Business Analyst
Brooksource, LLC Dayton, OH
09.2014 - 04.2015
Consultant I
Illumination Works, LLC Centerville, OH
04.2014 - 08.2014
Business Analyst
Grange Life Ins. Co Columbus, OH
11.2010 - 03.2014
Quality Assurance Analyst
Grange Insurance Co Columbus, OH
10.2005 - 11.2010
Wright State University
Bachelor of Arts from Mathematics and Science