Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Sadd

Davenport

Summary

Results-driven professional with expertise in team leadership and communication, fostering strong relationships with patients and colleagues. Demonstrated history of enhancing patient and customer satisfaction through active listening and compassionate care. Proven ability to maintain industry relationships and drive positive outcomes.

Overview

27
27
years of professional experience

Work History

Lead; Insurance Advisor; Study Coordinator

MercyOne Genesis Plastic Surgery
Davenport
08.2023 - Current
  • Maintain coverage when colleagues are unavailable.
  • Document daily productivity metrics.
  • Compile month-end reports.
  • Oversee MedSpa inventory and ordering processes.
  • Coordinate meeting arrangements for providers.
  • Execute all preauthorization processes for surgeries.
  • Manage payments, compile daily reports and distribute funds to designated entity.
  • Facilitate resolution of billing concerns from patients to provide appropriate responses.
  • Manage all aspects of Mentor Glow Study for over 200 subjects.
    Handle participant concerns and questionnaires to enhance study engagement.
    Lead procedural implementation ensuring compliance with study protocols.
    Monitor data collection processes to maintain high accuracy and reliability standards.

Front Office Coordinator; Billing Specialist

Iowa Plastic Surgery
Davenport
12.2005 - 08.2023
  • Managed front desk operations for a busy plastic surgery practice.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Ensured accurate patient records and documentation in electronic health systems. Implemented the changeover to EMR and created all templates within the system.
  • Assisted in front desk operations, including greeting patients and answering inquiries.
  • Trained new staff on office protocols and customer service standards.
  • Maintained inventory of office supplies and medical materials for seamless operations.
  • Directed all aspects of Mentor Glow Study processes involving over 200 subject participants.
  • Managed Joint Commission approval processes
  • Led all credentialing processes. Maintaining both insurance contracts and hospital credentialing for Dr. Van Raalte.
  • Supervised 3rd party billing processes, covering payments, denials, collections, and generation of monthly reports.
  • Facilitated daily posting of charges and payments; managed accounts payable and receivables.
  • Oversaw patient chart management (before EMR) by transcribing all dictation, correspondence to physicians, and operative reports.

Receptionist; Office Manager in Training

Accredited Dermatology Associates
Davenport
06.2004 - 12.2005
  • Greeted patients and ensured a welcoming atmosphere in the dermatology office.
  • Answered phone calls, addressing inquiries and directing calls appropriately.
  • Collected patient information and updated records accurately for seamless service.
  • Assisted with insurance verification to streamline patient check-in processes.
  • Coordinated communication between patients and healthcare providers effectively.
  • Maintained cleanliness of reception area, promoting a professional environment.
  • Processed payments and handled billing inquiries with attention to detail.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Oversaw dictation responsibilities for referral letters, consultations, pathology reports, and cancer documents.

Retail Associate

Red Wing Shoes
Davenport
08.1998 - 06.2004
  • Mastered extensive experience using Red Wing's "Certified Fit Specialist" techniques to meet customer needs.
  • Operated cash register, processing transactions accurately and efficiently.
  • Managed inventory by organizing stockroom and conducting regular counts and ordering product on a daily basis.
  • Trained new staff on store policies, procedures, and customer service standards.
  • Resolved customer complaints promptly and professionally to ensure satisfaction.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Designed company-specific invoices using Excel to address diverse business needs.
    Ensured account integrity through meticulous invoicing and management of accounts receivable.
  • Processed payroll and compiled quarterly tax information for accountant review.
    Created check registers to facilitate company payments.

Education

Bachelor of Arts - Business Management And Organization; Economics

St. Ambrose University
Davenport, IA
05-2003

Associate of Arts - Liberal Arts

Scott Community College
Bettendorf
12-2001

Skills

  • Team leadership
  • Effective communication
  • Conflict resolution
  • Health insurance
  • Policy documentation
  • Data management
  • Customer relationship management

References

References available upon request.

Timeline

Lead; Insurance Advisor; Study Coordinator

MercyOne Genesis Plastic Surgery
08.2023 - Current

Front Office Coordinator; Billing Specialist

Iowa Plastic Surgery
12.2005 - 08.2023

Receptionist; Office Manager in Training

Accredited Dermatology Associates
06.2004 - 12.2005

Retail Associate

Red Wing Shoes
08.1998 - 06.2004

Bachelor of Arts - Business Management And Organization; Economics

St. Ambrose University

Associate of Arts - Liberal Arts

Scott Community College

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