Amy Sadler-Harris
Kokomo,IN
Summary
Focused and motivated billing specialist familiar with medical billing practices. Able to independently manage high work volumes in a fast-paced office setting. Proficient in typing and computer skills, including the Microsoft Office Suite. Manage bookkeeping, correspondence, and customer relations while effectively collaborating well with all staff and customers.
Overview
27
27
years of professional experience
Work History
Insurance Coordinator
Lighthouse Autism Center
06.2021 - Current
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Analyzed customer needs to provide customized insurance solutions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
Billing Specialist
Elite Therapy Corp
08.2020 - 05.2021
- Issued invoices and bills to customers via mail and e-mail
- Helped staff and outside providers determine correct billing values
- Reconciled clients' contracts by helping billing manager process detailed invoices
- Determined client co-pays, verified insurance eligibility, and assisted with bill processing for all therapy invoices
- Verified accuracy of final bills by checking data input into accounting system
- Monitored and reconciled monthly payments for patient accounts
- Computed fees and charges due based on standardized rates
- Operated typing, adding, calculating, and billing machines
- Verified accuracy of billing data and revise any errors
- Verified and corrected billing data, independently resolving errors
- Answered mail or telephone inquiries regarding rates, routing, and procedures.
Patient Access Representative
Community Howard Specialty Hospital Replay
09.2014 - 08.2020
- Obtained necessary signatures for privacy laws and consent for treatment
- Verified demographics and insurance information to register patients in computer system
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled patient appointment and procedures with Epic
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Coordinated between patients and healthcare professionals to meet patient needs
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Earned reputation for good attendance and hard work
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Branch Office Administrator
Edward Jones
08.2012 - 12.2015
- Managed calls and walk-ins
- Maintained branch-office record keeping through scanning and/or filing
- Processed account openings and closings, including insurance, estates, mutual funds, and trades
- Processed payments and deposits
- Worked with regulatory representatives to complete accurate filings and maintain compliance
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Produced letters, meeting notes, presentations, spreadsheets, and other records.
Teller/Vault Teller
PNC Bank
09.2009 - 07.2012
- Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs, maintain accounts and open new accounts
- Adhered to regulatory and company security and audit procedures
- Processed treasury, tax, and loan payments
- Delivered prompt, accurate and excellent customer service
- Verified amounts and integrity of every check or funds transfer
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Managed customer referrals to help financial services team members capitalize on sales changes
- Supplied tellers with coin and currency as needed
- Offered every customer exceptional service level by remaining friendly and professional during every transaction
- Directed specific questions to appropriate branch personnel
- Recommended additional products, services, and benefits for customers
- Balanced daily cash deposits and vault inventory with zero error rate
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
SAP Clerk
Bona Vista
09.2008 - 09.2009
- Sorted ASN reports received from Delphi
- Faxed ASN reports to European companies
- Managed weekly inventory and supply tracking, noting items requiring reorder
- Responsible for weekly timecard entries of all employees inside the Timestamp application.
Vault Attendant
First National Bank & Trust
08.2002 - 08.2005
- Generated financial and general information reports using Excel and Microsoft Word
- Balanced ATMs for all First National Bank locations of Indiana
- Ordered currency for all Indiana locations
- Received customer payments, processed customer payments
- Sorted and distributed outgoing and inner-office mail
- Responsible for account processing and customer service when needed to run a teller drawer.
Cash Office Associate
Meijer, Ince
12.1997 - 07.2002
- Reconciled daily cash variance reports, tracking overage and shortages through compilation of summary reports, and comparing against past variances to isolate and address possible causes
- Prepared and checked cashier register tills
- Investigated and solved account issues to maintain current and accurate money systems
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues
- Answered customer phone calls, personally addressing questions within scope of competence, and forwarding calls to other departments or managers as appropriate
- Processed payments from customers in person and via telephone, verifying details of order contents, pricing, and payment methods
- Balanced overall budget, measuring daily cash access needs against money safe contents, and communicating with managers to replenish supply of cash on hand when necessary
- Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education
Ivy Tech/IUK
Kokomo, INMedical Assisting -
Ivy Tech
Medical Coding -
IUK
High School Diploma -
Zion Christian Academy
Kokomo, INSkills
- Customer communication
- Time management
- Clerical support
- Multi-tasking
- Payment processing
- Data entry
Accomplishments
- Gold Award for being a Super User for the Epic upgrade, GoLive. I assisted with Team Leads for training co-workers prior to GoLive to ensure that all team members were properly prepared.
- Bronze Award for my dedication for completing a patient access pilot assessment to determine future education needs for the patient access team.
Timeline
Insurance Coordinator
Lighthouse Autism Center
06.2021 - Current
Billing Specialist
Elite Therapy Corp
08.2020 - 05.2021
Patient Access Representative
Community Howard Specialty Hospital Replay
09.2014 - 08.2020
Branch Office Administrator
Edward Jones
08.2012 - 12.2015
Teller/Vault Teller
PNC Bank
09.2009 - 07.2012
SAP Clerk
Bona Vista
09.2008 - 09.2009
Vault Attendant
First National Bank & Trust
08.2002 - 08.2005
Cash Office Associate
Meijer, Ince
12.1997 - 07.2002
Medical Assisting -
Ivy Tech
Medical Coding -
IUK
High School Diploma -
Zion Christian Academy
Ivy Tech/IUK