Amy Salazar
Summary
Dedicated Medical Office Specialist with experience in front office operations, medical records management, and administrative support. Proficient in eClinicalWorks and skilled in streamlining processes to enhance patient satisfaction and office efficiency. Adept at multitasking in fast-paced environments while delivering exceptional customer service and organizational excellence.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Origin Physical Therapy ( Scion Staffing- Temp Assignment)
07.2025 - 08.2025
- Check in/check out patients, Scheduling, waitlist patients Posting payments
Medical Office Specialist (In office/Remote)
Austin Diagnostic Clinic
12.2023 - 05.2025
- Managed scheduling and rescheduling for patients daily, ensuring accurate appointment coordination and minimal wait times.
- Verified insurance eligibility patients
- Triaged incoming calls, addressing patient inquiries and routing urgent requests to clinical staff efficiently.
- Created and update patient charts in eClinicalWorks (ECW), maintaining accurate EMR records and HIPPA compliance.
- Collected copays and patient balances, achieving a 98% collection rate through clear communication and follow-up.
Housekeeping
Wyndham Destinations
01.2019 - 01.2022
- Maintained cleanliness across 20+ units daily, ensuring guest satisfaction.
Server
Buttermilk Cafe
01.2015 - 01.2019
- Delivered exceptional customer service, managing up to 50 orders per shift.
Server/To-Go Specialist
Olive Garden
01.2009 - 01.2014
- Delivered exceptional customer service, managing up to 50 orders per shift.
Assistant Manager
Edible Arrangements
01.2005 - 12.2009
- Supervised a team of 5 staff members, coordinating schedules and training new hires to ensure consistent service quality.
- Streamlined order preparation processes, reducing assembly time by 10% and improving delivery efficiency.
- Processed 50+ customer orders daily, resolving inquiries and ensuring high satisfaction through personalized service.
- Managed inventory of perishable goods, maintaining stock levels and reducing waste by 5% through accurate forecasting.
Receptionist
RS Clark & Associates Collection Agency
08.2002 - 09.2003
- Managed high-volume phone lines, handling 50+ calls daily and resolving client inquiries with professionalism.
- Processed payment postings and generated weekly reports, improving financial tracking accuracy by 10%.
- Performed general office duties, including faxing, copying, and filing, to support a team of 10 staff members.
Front Desk Receptionist
Medical Clinic of North Texas
06.2001 - 07.2002
- Conducted patient intake for 40+ daily appointments, verifying demographics and insurance details with 100% accuracy.
- Scheduled appointments and prepared charts, reducing clerical errors by implementing organized filing systems.
- Answered high-volume calls, providing courteous service and resolving patient inquiries promptly.
Medical Records Assistant (Temporary)
CIMA
04.2001 - 06.2001
- Organized and filed 200+ medical and lab reports weekly, ensuring accurate and timely record retrieval for healthcare providers.
- Maintained compliance with confidentiality protocols, safeguarding sensitive patient information.
- Supported administrative staff with data entry and chart preparation, enhancing office workflow efficiency.
Education
Allied Health Program -
Richland College
Dallas, TX01.2000
Skills
- EClinicalWorks (ECW)
- Electronic Medical Records (EMR)
- Microsoft office
- Insurance verification
- Medical Scheduling
- Point of Sale (POS) Systems
- Patient Intake & Demographics
- Organizational & Time Management
- Data Entry & Reporting
- Customer Service Excellence
- Multitasking in Fast-Paced Environments
Personal Information
- Authorized To Work: U.S. for any employer
- Visa Status: Authorized to work in the U.S. for any employer
- Work Permit: Authorized to work in the U.S. for any employer
Timeline
Medical Receptionist
Origin Physical Therapy ( Scion Staffing- Temp Assignment)
07.2025 - 08.2025
Medical Office Specialist (In office/Remote)
Austin Diagnostic Clinic
12.2023 - 05.2025
Housekeeping
Wyndham Destinations
01.2019 - 01.2022
Server
Buttermilk Cafe
01.2015 - 01.2019
Server/To-Go Specialist
Olive Garden
01.2009 - 01.2014
Assistant Manager
Edible Arrangements
01.2005 - 12.2009
Receptionist
RS Clark & Associates Collection Agency
08.2002 - 09.2003
Front Desk Receptionist
Medical Clinic of North Texas
06.2001 - 07.2002
Medical Records Assistant (Temporary)
CIMA
04.2001 - 06.2001
Allied Health Program -
Richland College