Amy Saller
Akron,OH
Summary
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Gretas Got It LLC
01.2024 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maximized load safety by balancing, securing, and weighing products.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
Delivery Driver
Waypoint Detailed Delivery
03.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Delivery Manager
Jackpot Cleaning LLC
01.2018 - 03.2022
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Coordinated efficient routes and schedules for 10-driver team.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Lead Merchandiser
SAS Retail Services
01.2013 - 12.2017
- Maximized profits by analyzing sales data and adjusting pricing strategies accordingly.
- Led a team of merchandisers, providing training and guidance for optimal performance.
- Evaluated vendor performance based on delivery times, order accuracy, and product quality to optimize supplier relationships.
- Developed a comprehensive training program for new merchandisers, equipping them with the skills necessary to excel in their roles and contribute to the team''s overall success.
- Implemented planogram updates in compliance with company guidelines, ensuring accurate representation of current product offerings within the retail space.
- Facilitated clear communication between retail partners, vendors, and internal teams to ensure smooth operations across all channels.
- Boosted customer satisfaction by collaborating with team members to create an engaging shopping experience.
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
- Enhanced brand visibility by negotiating prime shelf space with store managers and vendors.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Canton Timken Sr High
Canton, OHSkills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Truck loading and unloading
- Accident prevention strategies
- Paperwork coordination
- Logbook management
- GPS Navigation Systems
- Organizational abilities
- Load security
- Critical Thinking Capacity
- Safe Driving
Certification
- USDOT AND MC Number certified
Timeline
Owner/Operator Truck Driver
Gretas Got It LLC
01.2024 - Current
Delivery Driver
Waypoint Detailed Delivery
03.2022 - 01.2024
Delivery Manager
Jackpot Cleaning LLC
01.2018 - 03.2022
Lead Merchandiser
SAS Retail Services
01.2013 - 12.2017
High School Diploma -
Canton Timken Sr High