Amy Salmons
Lees Summit,MO
Summary
A high energy, intuitive Management Professional with experience in customer service, sales, management, and fraud prevention. Utilizes experience, hard work, strong decision-making, and negotiating skills to execute objectives. Dedicated to customer satisfaction and bottom-line results while focusing on operating systems, procedures, processes, attention to detail, while maintaining 100% accuracy with complete documentation. Excellent written and verbal communication skills, critical thinking, and problem solving. A self-starter who can multi-task and achieve a high level of productivity. Projects a professional image while maintaining a solid reputation for uncompromising integrity.
Overview
34
34
years of professional experience
Work History
RCA Professional - AML
US Bank National Association
Kansas City, MO
08.2020 - Current
- Assists in the implementation of an effective risk management framework.
- Reviewed CDDO Outreach and EFCC files, prepping accounts for closure, closing the accounts and banking relationships while ensuring internal policies are executed appropriately to remain compliant with laws and regulations.
- Remarked and F Coded customers and or businesses to prevent further risk to the bank.
- Work with branches and other departments to stop payments, tracking and the re-issue of the funds.
- Work with branches as well as other lines of business within US Bank with questions regarding the relationships being exited from the bank.
- Complete the input of information and accounts into the closure work item for the accounts to be reviewed and closed.
- Perform training for new employees on all aspects of our procedures and best practices.
Assistant Branch Manager
US Bank
Kansas City, MO
01.2016 - Current
- Originally began my career at Red Bridge branch
- Assisted customers with all their banking and financial needs
- Worked with both commercial and consumer customers with lending products and credit products to fit their needs
- Really listened to the customer before making any recommendations or referrals to any partners
- Prepared the branch and staff to meet operational standards to successfully pass their RQA re-audit
- Red Bridge pinnacled the last quarter that I was at that branch prior to moving to Tower branch
- Top performer award for quarter 1 of 2019
- Maintained a 100% employee satisfaction/CRI for all of 2019
- ( customer surveys)
- Prepare employee schedule for branch staff and sent to staff at least four weeks in advance
- Flexible to assist in areas that staffing is short, ie: teller and acted as branch manager for numerous months while without a branch manager at both Red Bridge and Tower
- I truly enjoy working with our customers face to face and know that I really help them for both current and future needs
Showroom Manager
DirectBuy of Greater Kansas City
Lenexa, KS
01.2006 - 01.2016
- Oversee daily operations of the showroom and warehouse for the club that has been recognized as the #1 club in the USA (out of 100+ DirectBuy Clubs)
- Directly supervises service and warehouse staff
- Conduct extensive and interactive employee training
- Interact with members in new member orientation, product selections, purchase order entering and follow-through of all orders
- Work with and maintain close relationships with DirectBuy corporate support center and suppliers to resolve purchase order issues
- Establish and maintain close relationships with local vendors to work with DirectBuy and our members
- Participates and assists in the sales process of selling new memberships for DirectBuy
Manager
The Wild Flower
Lees Summit, MO
01.2005 - 01.2006
- Assisted customers with product selection, suggestions and additions
- Merchandised displays on a regular basis as new products arrived weekly and seasonally
- Wrote purchase orders, ran daily totals and tallied daily sales
- Managed and trained sales staff
- Participated in the planning and execution of special event nights for the store
Sales Consultant
Whitehall Jewelers
Citrus Heights, CA
01.2004 - 01.2005
- Assisted customers with purchases, suggestions, and additional items
- Maintained customer lists and regularly contacted customers regarding special events
- Performed opening and closing duties, including cash drawer and making bank deposits
- Performed daily and weekly count of high value merchandise
- Checked in merchandised weekly jewelry shipments
- Completed credit applications with customers and granted store credit
Manager-Buyer
Crimson Ridge Florist & Gifts
Rockford, IL
01.2002 - 01.2004
- Directly supervised employees, developed and maintained staffing schedules to meet labor costs, productivity standards, and peak staffing requirements
- Traveled to the Dallas market on multiple occasions as a ‘buyer’ for the company
- Planned and developed seasonal merchandising strategies including sales and margin plans, receipt flow, stock turnover, aging and markdown planning
- Wrote sales receipts, totaled end of day sales and made money drops
- Cultivated customer relationships through constant presence on the sales floor – while providing assistance with purchases and special orders
- Re-merchandised displays to a more visually appealing product display
- Identified emerging trends and key items leading to a sales volume increase of 61%
- Built strategic vendor relationships and interacted with vendors and corporate representatives to order merchandise, negotiate pricing, profitability and expedited delivery times
Paralegal – Investigator III
Missouri State Public Defender
Columbia, MO
01.1991 - 01.2000
- Worked in the Capital Litigation office performing extensive client interviews and gathering records, creating social histories, timelines and exhibits to be used at hearings and trials
- Located and interviewed witnesses as well as assisted in their preparation for testimony at hearings and trial
- Met with expert witnesses and assisted with their trial preparation
- Assisted trial attorney at hearings and trial
- Involved in the trial and appeal process that ended with a successful outcome for 20+ people
Education
Associates Degree - Legal Assistant / Paralegal
St. Louis Community College
DirectBuy -
Business Management School
Skills
- Relationship Building
- Microsoft Word
- Conflict Resolution
- Time Management
- Written Communication
- Attention to Detail
- Dependable and Responsible
- Leadership
- Public Speaking
Accomplishments
- Individually recognized as one of the “Top 5 Service Stars” in the nation for each of the last 3 years (out of 100+ DirectBuy Clubs and 500+ service personnel)
- Recognized and nominated for a National Award for achievement as a Paralegal Investigator for the State of Missouri.
References
References available upon request.
Timeline
RCA Professional - AML
US Bank National Association
08.2020 - Current
Assistant Branch Manager
US Bank
01.2016 - Current
Showroom Manager
DirectBuy of Greater Kansas City
01.2006 - 01.2016
Manager
The Wild Flower
01.2005 - 01.2006
Sales Consultant
Whitehall Jewelers
01.2004 - 01.2005
Manager-Buyer
Crimson Ridge Florist & Gifts
01.2002 - 01.2004
Paralegal – Investigator III
Missouri State Public Defender
01.1991 - 01.2000
Associates Degree - Legal Assistant / Paralegal
St. Louis Community College
DirectBuy -
Business Management School