AMY SAMAHA
Medford,MA
Summary
Driven real estate professional passionate about helping individuals find their ideal homes, with a robust background in property management and business development. Thrives in fast-paced environments, adept at connecting with clients, solving problems, and creating meaningful experiences. As Assistant General Manager, responsible for overseeing daily operations, managing tenant relations, and coordinating effectively with maintenance and leasing teams. Committed to maintaining excellent communication skills and upholding high customer service standards to ensure client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
National Development
01.2025 - Current
- Create and deliver accurate operational reports to corporate and investing partners
- Assist with daily rental pricing based on Yieldstar reports & recommendations
- Oversee renewal process & assist with negotiating renewal rates to maintain a 50% retention rate
- Ensure invoices & security deposit checks are processed in a timely manner
- Manage affordable housing program & comply with town & state regulations
- Renew vendor contracts & manage COI expirations
Leasing Manager
National Development
04.2019 - 06.2025
- Responsible for overseeing team's complete leasing process
- Advise renewal rates for 460 luxury rental apartments across two properties
- Maintain consistent guest satisfaction leading to positive community reviews
- Efficiently train leasing consultants on various standards, fair housing, leasing platforms & procedures
- Construct team's monthly goals, schedules and commissions
Leasing Consultant
National Development
04.2016 - 04.2019
- Toured prospects daily & fully guided individuals through the application process
- Conducted market assessments of competitive properties weekly
- Managed property's social media platforms to engage with current and prospective residents
- Processed rental applications and assisted with negotiating lease renewals
Director & Event Coordinator, Accessory Showcase
StyleWeek Northeast
10.2010 - 01.2016
- Strategically marketed StyleWeek to regional accessories and fashion designers for participation in the bi-annual event
- Constructed floor plans for vendors in large scale venues while ensuring the space was reflective of the design concepts
- Established business relationships with designers, and cultivated new relationships with potential designers
- Planned and executed the accessory showcase during production, including all logistics and coordination of staff/interns
- Developed vendor contracts that complied with state/federal tax and income regulations
- Collaborated with team members with research, media planning, and internal and external communications
- Assisted StyleWeek President & CEO with creative direction and development of future endeavors
Manager & Special Event Coordinator
J Marcel Women's Boutique
09.2011 - 01.2015
- Developed and coordinated aspects of store promotion
- Monitored and updated various social media accounts including content creation and engagement
- Analyzed trends, sales & products for event, ideas and new methods of promotion
- Coordinated logistics of vending events, from set up to breakdown
- Maintained online listings and shipments on eBay and Amazon, and evaluated e-commerce traffic using Google Analytics
- Trained employees with focus on customer service and efficiency
Education
Bachelor of Science - Sports/ Entertainment/ Event Management
Johnson & Wales University
Providence, RI05-2009
Skills
- Proficient in Microsoft Office, Yardi1, On-Site, Yieldstar, Microsoft Word, Power Point, Excel, Salesforce, Quick Books, Constant Contact, Canva, Social Media Platforms, Google Analytics, eBay & Amazon
- Staff management
- Operations management
- Team leadership expertise
- Employee relations
- Customer relationship management (CRM)
- Business development
Certification
- Completed NAAEI NALP/ CALP course, 2018
- MAA Nominee for Leasing Professional of the year, 2023
Timeline
Assistant General Manager
National Development
01.2025 - Current
Leasing Manager
National Development
04.2019 - 06.2025
Leasing Consultant
National Development
04.2016 - 04.2019
Manager & Special Event Coordinator
J Marcel Women's Boutique
09.2011 - 01.2015
Director & Event Coordinator, Accessory Showcase
StyleWeek Northeast
10.2010 - 01.2016
Bachelor of Science - Sports/ Entertainment/ Event Management
Johnson & Wales University
PROFESSIONAL SKILLS
- Leadership & Training
- Strategic Communication
- Business Development
- Media Relations
- Event Planning & Management
- Fair Housing Compliance