Amy Sanchez
Raleigh,NC
Summary
Proven leader in fostering customer loyalty and team efficiency at Whole Foods Market, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in cash management and team supervision, I significantly improved service quality and operational excellence, demonstrating a strong work ethic and integrity.
Overview
20
20
years of professional experience
Work History
Pre-K Instructional Assistant (Special Education)
Wake County Public Schools
08.2018 - 05.2024
- Provided support during classes, group lessons, and classroom activities.
- Provided individualized assistance to high-needs students, promoting their academic achievement.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
- Enhanced classroom efficiency, organizing materials and resources for optimal use.
- Helped create and maintain confidentiality of documentation containing sensitive personal information
Cashier
Whole Foods Market
10.2008 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to increase revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Demonstrated exceptional customer service and cash handling skills, setting a standard of excellence for fellow Team Members.
Customer Service Associate Team Leader
Whole Foods Market
10.2006 - 10.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Contributed to the hiring process, assessing candidates for quality and ensuring a strong team
- Developed comprehensive training materials for new hires, improving onboarding process and knowledge retention.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Introduced innovative ideas for enhancing the team's communication skills, resulting in improved interactions with customers.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
- Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
- Facilitated a cohesive team culture by promoting an inclusive work environment and elevating team morale
- Ensured proper handling of cash and efficiently managed the store cash office.
Customer Service Supervisor
Whole Foods Market
06.2004 - 10.2006
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Reconciled cash drawers and maintained store's cash on hand to ensure proper cash handling.
Education
Bachelor of Science - Biology
San Jose State University
San Jose, CASkills
- Effective Communication
- Customer Service
- Customer Relationship Building
- Conflict Resolution
- Work Ethic and Integrity
- Patience and Empathy
- Team Management
- Delegation and Supervision
Timeline
Pre-K Instructional Assistant (Special Education)
Wake County Public Schools
08.2018 - 05.2024
Cashier
Whole Foods Market
10.2008 - 12.2019
Customer Service Associate Team Leader
Whole Foods Market
10.2006 - 10.2008
Customer Service Supervisor
Whole Foods Market
06.2004 - 10.2006
Bachelor of Science - Biology
San Jose State University