Results-driven professional specializing in care transitions and patient education. Notable for strong relationship management and effective communication skills, contributing to improved patient outcomes and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Mission Skilled Nursing And Sub Acute Center
San Jose, California
08.2015 - 02.2018
Coordinated patient admissions and discharges for smooth transitions in care.
Facilitated communication between families and healthcare teams to address patient needs and enhance care coordination.
Educated families on services available at the skilled nursing facility.
Reviewed all incoming referrals clinically and financially.
Educated patients and family members about disease processes, treatment plans, medications, and follow-up care instructions.
Conducted follow-up calls to discharged patients to gather feedback on hospital experience and identify areas for improvement.
Verified patients' insurance and payment methods during admissions or check-in processes.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Organized referrals to ensure timely access to healthcare services and available resources for patients.