Amy Sanders
Vacaville,CA
Summary
Self-motivated professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
15
15
years of professional experience
Work History
Office Supervisor
Solano County
2022.04 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Provided materials preparation, notes and minute taking for meetings.
- Delivered performance reviews, recommending additional training or advancements.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Eligibility Benefits Specialist II
Solano County
2019.07 - 2022.04
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Established databases to track, analyze and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Trained staff on current eligibility requirements and policies.
Processing Manager
Caliber Home Loans
2008.02 - 2019.05
- Successfully managed team of 28 staff, providing assistance and answering questions.
- Adhered to all applicable compliance and regulatory requirements.
- Helped processing department grow in size and effectiveness throughout expansion process.
- Evaluated and assessed employee performance to meet production and data targets.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Collaborated with director on process improvement initiatives to attain goals.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created financial dashboards to provide insights into key performance indicators.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Education
High School Diploma -
Vacaville High School
Vacaville, CABachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UTSkills
- Organizational Skills
- Biweekly Payroll Processing
- Budgeting
- Report Preparation
- Preparation of Pleadings
- Regulatory Compliance
- Recordkeeping Accuracy
- Employee Management
- Senior Leadership Support
- Business Correspondence
- Service Quality
- Administrative Oversight
- Staff Supervision
- Training and Development
- Reading Comprehension
- File and Data Retrieval Systems
- Excellent Multitasking Abilities
- Credit and Collections
- Material Preparation
- Budget Administration
- Constructive Feedback
- Project Management
- Customer Relations
- Office Reception
- Organization and Planning
- Business Administration
- Microsoft Excel
- Documentation
- Customer Care
- Microsoft Office
- Workflow Planning
- Community Relationships
- Database Administration
- Policy and Procedure Modification
- Team Bonding
- Written Communication
- Banking Operations
- Job Performance Evaluations
- Conflict Management
- Workflow Optimization
- Travel Coordination
- Clerical Support
- Coaching and Training
- Customer Service Management
Timeline
Office Supervisor
Solano County
2022.04 - Current
Eligibility Benefits Specialist II
Solano County
2019.07 - 2022.04
Processing Manager
Caliber Home Loans
2008.02 - 2019.05
High School Diploma -
Vacaville High School
Bachelor of Science - Health And Human Services
Western Governors University
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