Amy sandoval
Greensboro ,NC
Summary
I have 8 years of customer service experience, I have always given all my co-workers, managers, and customers great respect and with a happy and positive attitude when I am at work. I am eager to expand my knowledge with new challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Terminix
01.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Returns Specialist
Sonny’s Enterprises
08.2022 - 12.2023
- Documented returned product details in SAP ECC & SAP Business One inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Documented returned product details in Software inventory tracking system.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Product Expert
Discount Scrubs & Fashion
05.2019 - 08.2022
- Product inspection and research
- Receiving and controlling data entry for inventory
- Processing returns.
- Prepping orders for shipment.
- Explained facility attractions to party guests and answered customer questions.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Handled customer inquiries and suggestions courteously and professionally.
Crew Member
McDonald’s
12.2016 - 06.2019
- Customer service satisfaction
- Front counter/ drive thru
- Expediter
- Restock & Organize.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Took orders, prepared meals, and collected payments.
Education
High School Degree -
Coral Springs High School
Coral Springs, FLSkills
- Bilingual
- Adaptability
- Great Time Management
- Strong Work Ethic
- Order Processing
- Customer Service
- Computer Skills
- Retail Materials Management
- Issue and Complaint Resolution
- Shipping Procedures Understanding
- Document and Records Management
- Customer RMA Management
- Product and Service Knowledge
- Telephone Etiquette
- Data Entry
- Problem-Solving Abilities
- Microsoft Outlook
- Research
- Problem Resolution
- Order Fulfillment
- Warranty Service
- Product Knowledge
- Time Management
- Decision Making
- Multitasking Abilities
- Quality Control
- Return Authorization
- Record Keeping
- Attention to Detail
- Data Entry
- Problem-Solving Abilities
- Microsoft Outlook
- Research
- Problem Resolution
- Order Fulfillment
- Warranty Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Terminix
01.2024 - Current
Returns Specialist
Sonny’s Enterprises
08.2022 - 12.2023
Product Expert
Discount Scrubs & Fashion
05.2019 - 08.2022
Crew Member
McDonald’s
12.2016 - 06.2019
High School Degree -
Coral Springs High School