Amy Sanford

• Handle tasks such as copy typing, editing and proofreading, blog posts, books, websites, newsletters, recipes, and more
• Respond to emails, manage email accounts, and handle customer service emails, tickets, and chat support.
• Organized and managed calendars, appointments, and travel arrangements for clients
• Executed clerical duties such as typing, proofreading documents, creating spreadsheets and maintaining databases.
• Edited documents including proofreading text for accuracy prior to final submission.

• Know how to navigate Zendesk, DOMS, Shiphero, Shopify, Google, Outlook, Guru, and Workplace
• Answer emails for music artists' online stores, that are fan-based, about product orders and merchandise
• Research product and shipping issues
• Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
• Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
• Monitored incoming emails to ensure that all inquiries were responded to promptly.
• Participated in team meetings and training sessions related to customer service topics.
• Followed up with customers after resolution of their inquiry to ensure satisfaction.
• (My time here was short due to not feeling valued)

• Aided customers with their device’s issues
• Diagnosed and troubleshot smartphones and tablets
• Trained all new hire technicians
• Ordered parts, supplies or equipment from suppliers
• Kept supplies on-hand to complete customer repair
• Documented repair activities while tracking supplies needed for repair
• Extended device life through skilled repairs of defective parts
• Salvaged and tested parts from damaged devices for recycling and use in upcoming repairs
• Proficient in Micro soldering

• First point of contact between bank branches and customers
• Excellent rapport with customers by providing outstanding, personalized service
• Maintained financial accounts by processing customer adjustments, loan payments, tech support for online banking, debit card management, and check ordering
• Aided customers via phone provide bank statement information, interest rates, and account balances
• Attracted potential customers by answering product and service questions and referred products to customers that might be of interest
• Referred product boosts to receive incentives
• Sent high escalation calls to appointed departments for further assistance
• Resolved minor problems or discrepancies concerning
• Researched transaction errors and corrected them in a timely manner
• Trained new employees
• Documented detailed interaction on all customer calls daily, by hand
• Knowledgable in Kirchman Bankway, DOS Green Screen, Image Center, Card Management, Outlook, Microsoft 365 and Google Workspace

(Mrs. Barnes suffered the last year of life with pancreatic cancer, which led me into assisting her personally, as well as professionally)

• Proofread/Edit documents and reports for errors in grammar, spelling, and punctuation.
• Assisted with grading assignments according to teacher's instructions.
• Assisted in the supervision of students during recess, lunch, and other activities.
• Monitored student behavior during class time and assisted with discipline issues when necessary.
• Supported teachers in preparing materials for lessons and activities.
• Organized classroom materials, including books, supplies, and equipment.
• Organized travel arrangements, including flights, transportation, and accommodation.
• Prepared documents such as reports, presentations, agendas, and correspondence.
• Maintained confidential files related to personnel records or other sensitive information.
• Proofread documents for accuracy prior to submission to the executive team.
• Scanned documents into electronic format for storage in a secure database system.
• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Performed various clerical tasks and organized office areas to promote productivity.
• Organized work projects around client's house.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Provided assistance communicating, typing correspondence or obtaining information.
• Accompanied clients to appointments and arranged transportation.
• Documented key information from each service visit into detailed reports.
• Delivered companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

• Received payments due from renters
• Contacted renters with past due payments and delivered eviction notices if necessary
• Maintained office organization for professionalism and performance
• Received and organized correspondence and answering calls
• Reviewed new application files and records to obtain information on credit checks
• Performed in and out inspections.

• Cashed checks, verified identification and checked account balances
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations
• Welcomed customers and offered pleasant service during transaction
• Reconciled cash and checks against computer records at end of shift
• Entered transactions into computer and issued customer receipts
• Followed strict guidelines regarding financial and customer data to avoid breaches and information misuse
• Explained bank services, financial products and fee schedule to customers
• Ordered checks, placed stop payment orders, receivables for loan payments and information change at customer request
• Worked additional shifts during busy periods to minimize staff shortage
• Created customer relationships through quality, personalized interactions.