Amy Santacaterina
Chicago,Illinois
Summary
Fifteen years of senior management experience. Successfully launched innovative workforce programs to meet business needs. Proven track record of developing and implementing new programs and achieving outcomes. Expertise in program design, performance measurement, strategic planning, grant writing and grant management. Effective leader, supervisor, and public speaker.
Overview
37
37
years of professional experience
Work History
Director of Workforce Programs
Chicago Cook Workforce Partnership
Chicago
01.2012 - Current
- Directed a team of 10 employees in implementing the Workforce Innovation and Opportunity Act (WIOA) funds for Cook County
- Managed a network of over 50 delegate agencies with an annual budget over $50 million in WIOA funds
- Directed staff in the development, publication and evaluation of multiple requests for proposals and services
- Oversaw the successful implementation and contract execution of delegate agency workforce contracts
- Developed policies and procedures to improve efficiencies and ensure compliance with federal regulations
- Achieved performance benchmarks and earned incentive dollars for agency
- Prepared and made formal presentations to the Board of Directors
- Facilitated training sessions and technical assistance workshops for network of delegate agencies.
Deputy Commissioner of Workforce Services
Department of Family and Support Services, City of Chicago
Chicago
01.2010 - 01.2012
- Directed a division of 30 employees in designing and implementing a workforce development service delivery system for the City of Chicago
- Managed an annual budget of federal, state and corporate funds totaling over $40,000,000 in workforce development contracts servicing businesses, low income adults, dislocated workers, youth and senior citizens
- Led staff through two department mergers
- Spearheaded effort to integrate programming and leverage funds from different funding streams
- Directed staff in the development, publication and evaluation of multiple requests for proposals and services
- Oversaw the successful implementation and contract execution of delegate agency workforce contracts
- Developed policies and procedures to improve efficiencies and ensure compliance with federal regulations
- Prepared and made formal presentations to Chicago Workforce Investment Board and foundation groups
- Managed an outside consultant in conducting an organizational assessment for the division
- Directed staff in the development of customer services standards for use throughout the service delivery system.
Director of Programs
Mayor's Office of Workforce Development, City of Chicago
Chicago
01.2001 - 01.2010
- Managed over $40 million dollars in workforce development contracts through a network of 40-80 delegate agencies serving businesses, low income adults, dislocated workers and youth
- Successfully directed staff in program implementation and achievement of performance benchmarks
- Identified funding priorities for the Department and developed corresponding program designs
- Directed staff in the development, publication and evaluation of multiple requests for proposals and services
- Designed and implemented innovative workforce program models involving several City Departments for hard-to-serve populations
- Instituted a performance outcome tracking system for managing a network of delegate agencies
- Exceeded or met contract performance measures for 8 years, resulting in over $2,500,000 in incentive dollars
- Developed and presented performance outcome measurement presentations to Mayoral and Budget Department staff
- Represented MOWD on various committees including Local Workforce Investment Board committees, Opportunity Chicago and Mayoral Task Forces
- Co-authored grant proposals resulting in over $2,000,000 in new funding.
Director of Human Services
Goodwill Industries of Southeastern Wisconsin and Metro Chicago
01.1999 - 01.2000
- Managed workforce development contracts totaling $3,000,000
- Prepared outcome measurement and quality assurance reports
- Negotiated contracts with government entities
- Supervised professional staff of twenty-eight, including four middle managers
- Authored grant proposal resulting in $1,400,000 in welfare to work funding
- Directed staff through certification process achieving the highest three-year accreditation level
- Developed operations and procedures manual resulting in more consistent and efficient service delivery
- Led staff through merger and leadership changes
- Assumed interim responsibility for entire Chicago office during executive director search
- Spearheaded agency accessibility plan and oversaw building renovations.
Vice President of Rehabilitation Services
Goodwill Industries of Metropolitan Chicago
01.1996 - 01.1999
- Administrator of vocational rehabilitation program serving adults with disabilities and ex-offenders
- Managed grants and contracts totaling $2,000,000
- Part of senior management team that led organization out of chapter 11 bankruptcy
- Assisted in the development and implementation of agency turn around plan
- Authored proposal resulting in $1,100,000 of new funding for the agency
- Guided staff through certification process achieving the highest three-year accreditation level
- Prepared and presented department reports to the Board of Directors.
Director of Rehabilitation Services
Goodwill Industries of Metropolitan Chicago
01.1994 - 01.1996
- Supervised vocational rehabilitation programs serving adults with disabilities and ex-offenders
- Monitored grants and contracts with government agencies and businesses
- Provided guidance and direction to staff in fulfilling contract requirements
- Secured $20,000 in bonus revenue for agency
- Collaborated with accounting department to redesign voucher process
- Identified cost saving strategies and streamlined processes
- Worked with Business Advisory Councils to upgrade training programs.
Coordinator of Community Based Programs
Goodwill Industries of Metropolitan Chicago
01.1987 - 01.1994
- Administered grants and contracts with government agencies and local businesses
- Supervised direct service staff in the delivery of vocational rehabilitation services
- Initiated new service contracts generating $40,000 in revenue
- Established internship/temporary service programs with three businesses
- Developed and presented 'Disability Awareness' workshops to businesses
- Assisted with the development of Business Advisory Councils
- Authored and managed grant proposals generating $60,000 in revenue.
Education
Chicagoland Workforce Leadership Academy
01.2019
Graduate Coursework in Nonprofit Management -
North Park University
12.2002
Masters of Arts, Deafness Rehabilitation Counseling -
Northern Illinois University
01.1987
Bachelor of Science, Counseling with the Hearing Impaired -
Northern Illinois University
01.1984
Skills
- Project Management
- Budget Control
- Contract Management
- Strategic Planning
- Program Management
- Cross-functional team leadership
References
References available upon request.
Timeline
Director of Workforce Programs
Chicago Cook Workforce Partnership
01.2012 - Current
Deputy Commissioner of Workforce Services
Department of Family and Support Services, City of Chicago
01.2010 - 01.2012
Director of Programs
Mayor's Office of Workforce Development, City of Chicago
01.2001 - 01.2010
Director of Human Services
Goodwill Industries of Southeastern Wisconsin and Metro Chicago
01.1999 - 01.2000
Vice President of Rehabilitation Services
Goodwill Industries of Metropolitan Chicago
01.1996 - 01.1999
Director of Rehabilitation Services
Goodwill Industries of Metropolitan Chicago
01.1994 - 01.1996
Coordinator of Community Based Programs
Goodwill Industries of Metropolitan Chicago
01.1987 - 01.1994
Chicagoland Workforce Leadership Academy
Graduate Coursework in Nonprofit Management -
North Park University
Masters of Arts, Deafness Rehabilitation Counseling -
Northern Illinois University
Bachelor of Science, Counseling with the Hearing Impaired -
Northern Illinois University
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