Amy SantaMaria
Tracy,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
13
13
years of professional experience
Work History
Server/bartender
Berevino Italian Pub
Dublin, CA
03.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Counter Burger
Pleasanton, CA
01.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/bartender/lead
Johnny Garlics
Dublin, CA
08.2011 - 01.2018
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
High School Diploma -
Tennyson High School
Hayward, CA2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Service prioritization
- Order accuracy
- Quality control
- Table bussing
Timeline
Server/bartender
Berevino Italian Pub
03.2021 - 06.2024
Server
The Counter Burger
01.2018 - 03.2020
Server/bartender/lead
Johnny Garlics
08.2011 - 01.2018
High School Diploma -
Tennyson High School