Amy Sapienza
Voorheesville,NY
Summary
Hardworking employee with experience in the field of healthcare, known for empathy and compassion. Possesses specialized skills in working under pressure, efficiency and fostering a supportive community.
Overview
30
30
years of professional experience
Work History
Resident Assistant - Per Diem
Terrace at Glen Eddy
01.2024 - Current
- Monitored resident well-being, promptly reporting concerns to ensure timely care.
- Supported residents in daily living tasks, enhancing comfort and safety.
- Assisted residents with dressing and showering, promoting dignity and independence.
- Administered medication to residents according to prescribed schedules.
Senior Secretary
The Terrace at Glen Eddy
01.2021 - 01.2024
- Provided secretarial and clerical support to all department heads
- Directed reception staff and developed work schedules for up to 10 receptionists
- Oversaw daily office tasks to ensure smooth workflow and efficiency.
- Trained new administrative staff on office procedures.
- Collaborated with departments to streamline administrative tasks and improve efficiency.
- Managed multiple projects simultaneously while adhering to deadlines.
- Responded to inquiries from residents and families with professionalism and enthusiasm.
- Managed resident personal allowance account, ensuring accurate balance of over $6,000
- Filed and organized charts that included up to 7 years of DOH forms for residents and employees
- Prepared admission and discharge paperwork for closings
Scheduling Associate
Sunnyview Hospital
<ul>
<li>Managed complex scheduling conflicts to ensure optimal appointment flow.</li>
<li>Addressed urgent schedule change requests to minimize disruptions and maintain patient satisfaction.</li>
<li>Scheduled patient appointments using electronic health record systems.</li>
</ul>
01.2019 - 01.2021
- Managed complex scheduling conflicts to ensure optimal appointment flow.
- Addressed urgent schedule change requests to minimize disruptions and maintain patient satisfaction.
- Scheduled patient appointments using electronic health record systems.
Reception
The Terrace at Glen Eddy
01.2009 - 01.2020
- Greet residents and visitors
- Managed customer inquiries and resolved issues, enhancing overall resident satisfaction
- Screened telephone calls, directing inquiries to appropriate departments to ensure efficient communication
- Processed and organized various DOH files, maintaining accurate records for easy access
Private Nanny
A New England Nanny
01.2000 - 01.2003
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Transported children to and from school, extra-curricular activities and play-dates.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Activities Coordinator
Eden Park
01.1998 - 01.2000
- Coordinated daily activities for 80 residents, enhancing engagement and social interaction
- Completed MDS documentation for patient assessments, ensuring accurate care planning and compliance
- Coordinated engaging activities for diverse groups at Eden Park.
- Developed and implemented event schedules and programming for community events.
- Collaborated with local vendors to enhance activity offerings and resources.
Dining Room Supervisor
Wellspring
01.1996 - 01.1998
- Supervised dining room staff to ensure high-quality customer service.
- Supervised meal service to ensure timely and accurate delivery to guests.
- Resolved guest complaints promptly and professionally.
- Trained new employees on service standards and operational procedures to maintain consistency in guest experience.
- Conducted training sessions for new hires to familiarize them with company policies and enhance service quality.
Education
ASSOCIATE’S Degree - Early Childhood Education
Maria College
Albany, NY05-2002
ASSOCIATE’S Degree - Social/Applied Science
HVCC
Troy, NY05-2002
High School - Voorheesville, NY
Clayton A Bouton Jr-Sr High School
Voorheesville, NY01-1995
Skills
Adaptability
- Time Management
- Positive Attitude
- Team Player
- Strong Communication skills
- Attention to Detail
- Medication administration
- Care planning
- Resident monitoring
- Daily living assistance
- Office management
- Staff training and development
- Problem solving
- Time management
- Team collaboration
- Supportive
- Administrative support
- Residential care
Volunteer Experience
- Voorheesville Preschool Registrar, Make calls to prospects, Collect & deposit tuition, Attend meetings
- Girl Scout Service Unit Cookie Manager, Oversaw 10 Girl Scout troop's cookie program, which included $30,000 worth of cookie money
- Girl Scout Troop Leader, Generated girls' interests and ran meetings
- Football Booster Club, Collected and deposited payments, Coordinated fundraising, Managed concession stand
- Cheer Booster, Coordinated fundraising, Collected and deposited payments, Ran concessions and 50/50
Timeline
Resident Assistant - Per Diem
Terrace at Glen Eddy
01.2024 - Current
Senior Secretary
The Terrace at Glen Eddy
01.2021 - 01.2024
Scheduling Associate
Sunnyview Hospital
01.2019 - 01.2021
Reception
The Terrace at Glen Eddy
01.2009 - 01.2020
Private Nanny
A New England Nanny
01.2000 - 01.2003
Activities Coordinator
Eden Park
01.1998 - 01.2000
Dining Room Supervisor
Wellspring
01.1996 - 01.1998
ASSOCIATE’S Degree - Early Childhood Education
Maria College
ASSOCIATE’S Degree - Social/Applied Science
HVCC
High School - Voorheesville, NY
Clayton A Bouton Jr-Sr High School