Amy Sawyer
Marketing
Lake City,FL
Summary
Willing to relocate to: Live Oak, FL; Gainesville, FL ; Fernandina Beach, FL; and Jacksonville, FL .Authorized to work in the US for any employer. Knowledgeable Marketer and Community Liaison with over 15 years of experience and twenty years nursing background, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Marketing and Social Media Director
Brooks Rehab Home Health (386) 325-4567
Lake City, FL
02.2023 - 07.2023
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Served as a public spokesperson at industry events or conferences.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Built strong referral network to generate new business opportunities.
Director of Marketing
WillowCreek ALF (formerly known as Still Waters ALF)
Lake City, FL
03.2019 - 06.2019
- In charge of all marketing including all social media and online networking for two ALF's - WillowCreek and Willowbrook
- Developed new sales accounts within the community and continued good relations with established accounts and communities
- Facility tours, contracts, Medicaid long term care waiver trained and have good working relationships with all long term care providers
- Billing and coding and developed those skills and trained others
- Attended all community events and preserved a positive reputation for facilities within the community.
Resident Care Director
Still Waters ALF
Lake City, FL
09.2017 - 02.2019
- The resident care director works closely with the executive director/ in the daily operations of the ALF facility
- Duties included review of all physician orders, home care orders, and all diet orders
- In charge of all charting including new orders, hospital visits, or any pertinent information of the resident
- Communication with all physicians and medical staff regarding residents including labs
- Supervised all resident care employees on a daily basis as well as the supervision of all employees and entire facility and the daily running of facility in the absence of executive director
- In charge of all marketing and potential clients as well as the closing contracts and long term care insurances
- Was on call on almost daily basis for entire faculty
- The supervision of resident care employees also included the disciplinary actions and terminations and/or teachable moments with said employees
- This position also included communication with residents and their families and solving any and every issue and/or need they would have.
- Provided oversight of staff members and ensured compliance with policies and regulations.
- Coordinated with medical professionals to manage residents' health care needs.
- Organized regular meetings with families to discuss their loved ones' progress.
- Participated in facility surveys conducted by regulatory agencies.
- Conducted interviews with potential employees to assess qualifications.
- Resolved customer complaints regarding resident services promptly and efficiently.
- Ensured compliance with local, state, and federal laws related to healthcare facilities.
- Evaluated the performance of staff members and provided feedback as necessary.
- Collaborated with other departments such as housekeeping and maintenance on a regular basis.
- Investigated incidents or accidents involving residents or personnel immediately.
- Assigned duties to nursing assistants based on their skillset and experience level.
- Analyzed data from surveys conducted among residents about satisfaction levels.
- Assessed new and readmitted patients for medical concerns and risks.
- Managed schedules, assignments and performance of nursing staff.
- Worked with outside agencies to improve care for residents.
- Helped develop and implement promotional strategies to bring in new residents.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
LPN
Shands at Lake Shore Primary Care
Lake City, FL
06.2011 - 04.2015
- Complete patient histories, vital signs, care plans, administering and calling in medications, vital signs, EKG's, surgical assistant, wound care, scheduling appointments, reviewing labs, blood draws, maintaining a CLIA current office/lab, assist in annual exams, and assist the physician in any and everything he requests of me
- Created all policy and procedure for all medical procedures in the clinic, medical coding for all labs, laboratory supervisor and nursing supervisor, nursing education supervisor, nursing schedules, quality control, reviewed charting to maintain correct coding for billing purposes and maintain medicare and all insurance standards
- Worked with all drug representatives and home health liaisons.
LPN
Columbia County Heath Department
01.2008 - 01.2010
- Worked in family planning, OB, immunizations, communicable diseases and epidemiology
- Complete patient history and physical, vital signs, administering shots and maintaining shot records, assisting in all annual exams, HIV counselor and educator, lab director/coordinator.
LPN
Columbia Correctional Institution
01.2006 - 01.2007
- Med passes, charting, IV's, wound care, phlebotomy, insulin injections, HIV education and teaching, g-tubes, psychological evaluations
- Worked in the ER, infirmary, doctors' clinics, and pharmacy.
LPN
Health Center of Lake City
01.2005 - 01.2006
- Med passes, charting, IV's, wound care, phlebotomy, insulin injections, g -tube feedings and med administration, lab results and follow ups, supervised CNA's, and any duty that included taking care of up to 32 residents at one time.
LPN
Avalon Healthcare and Rehabilitation
01.2003 - 01.2005
- Med passes, charting, IV's, wound care, phlebotomy, insulin injections, g -tube feedings and med administration, lab results and follow ups, supervised CNA's, and any duty that included taking care of up to 32 residents at one time.
Medical Assistant
Mid-Town Medical Park
01.2000 - 01.2002
- Patient work up, medical histories, vital signs, phlebotomy, assisted in all minor surgeries, hearing tests, EKG's, injections, and also performed all clerical duties.
Phlebotomy Technician
Suwannee Valley Blood Bank
01.1999 - 01.2000
- Phlebotomy
Education
LPN -
Florida Gateway College
01.2003
Skills
- Assisted Living 5 years
- LPN (10 years)
- Community Outreach (10 years)
- Customer Service (10 years)
- Marketing (3 years)
- Recruiting (5 years)
- Media Relations (1 year)
- Insurance (10 years)
- Public Speaking (10 years)
- Administrative Skills (7 years)
- Google Docs (5 years)
- Google Webmaster Tools (5 years)
- Billing (5 years)
- Phlebotomy (10 years)
- Social Media Marketing (2 years)
- Networking (5 years)
- Contract Negotiation (2 years)
- Medical Coding (10 years)
- Medicaid (3 years)
- Medical Terminology (10 years)
- Employee Relations (3 years)
- Employee Engagement (10 years)
- Event Planning (2 years)
- Filing (10 years)
- Facilities Management (3 years)
- Wordperfect (7 years)
- Hiring (3 years)
- EKG (10 years)
- Javascript (10 years)
- Leadership Development (1 year)
- Management (7 years)
- New Business Development (3 years)
- Supervisor (10 years)
- Teaching (10 years)
- Team Building (3 years)
- Word (7 years)
- Windows (8 years)
- SEO (1 year)
- Conflict Resolution (3 years)
- Staff Development
- Staff Management
- Business Development
- Contract Negotiation
- Business Administration
- Contract Management
- Project Management
- Operations Management
- Sales Management
- Rules and Regulations
- People Management
- Charismatic Leader
- Creativity and Innovation
- Fundraising Events
- Corporate Communications
- Hiring and Retention
- Team Management
- Cast and Crew Supervision
- Issues Resolution
- Negotiation
- Verbal and Written Communication
- Facilities Management
- Talent Acquisition
- Government Relations
- Contract and Vendor Management
- Legal and Regulatory Compliance
- Media Relations
- Financial Reporting
- Crisis Management
- Investor Relations
- Company Guidelines
- Information Technology Management
References
References available upon request.
Timeline
Marketing and Social Media Director
Brooks Rehab Home Health (386) 325-4567
02.2023 - 07.2023
Director of Marketing
WillowCreek ALF (formerly known as Still Waters ALF)
03.2019 - 06.2019
Resident Care Director
Still Waters ALF
09.2017 - 02.2019
LPN
Shands at Lake Shore Primary Care
06.2011 - 04.2015
LPN
Columbia County Heath Department
01.2008 - 01.2010
LPN
Columbia Correctional Institution
01.2006 - 01.2007
LPN
Health Center of Lake City
01.2005 - 01.2006
LPN
Avalon Healthcare and Rehabilitation
01.2003 - 01.2005
Medical Assistant
Mid-Town Medical Park
01.2000 - 01.2002
Phlebotomy Technician
Suwannee Valley Blood Bank
01.1999 - 01.2000
LPN -
Florida Gateway College