Amy Scanlon
Summary
Dedicated and highly skilled Medical Assistant with over five years of experience in providing exceptional patient care in clinical settings. Proficient in administering medications, taking vital signs, and assisting with medical procedures. Strong organizational skills and ability to multitask effectively while maintaining a high level of professionalism and compassion. Excellent communication and interpersonal skills, with a proven track record of building rapport with patients and collaborating with healthcare teams to deliver quality care. Seeking to leverage my expertise and passion for healthcare to contribute to a dynamic medical facility.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Artist
Self Employed
Saint Augustine, FL
02.2007 - Current
- Created custom drawings, paintings, and jewelry for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Sold original art pieces through online platforms and direct customer interactions in addition to maintaining an active artist presence within the community.
- Enhanced artistic projects by incorporating innovative techniques and materials for impactful visual presentations.
Bilingual Case Manager
Joel & Associates
09.2006 - 02.2007
- Provided exceptional customer service to all clients throughout the entire duration of their case - from initial contact through settlement - resulting in a high level of client satisfaction and successful case resolutions.
- Served as a liaison between clients, attorneys, insurance companies, medical providers, and other parties involved in personal injury & workers' compensation cases to enhance overall efficiency within the practice and contribute to faster settlements for clients.
- Managed and updated case files regularly ensuring all relevant information was easily accessible to other legal staff and attorneys.
- Conducted intake interviews with clients, gathering critical information to build a solid foundation for their case.
- Bridged the language barrier for our Spanish-speaking clients and facilitated communication between clients and attorneys for timely case progress.
Urgent Care Medical Assistant
Regional FirstCare
12.2005 - 09.2006
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, symptoms, medications, and allergies.
- Aided in accurate diagnoses by performing x-rays, EKGs, and laboratory tests (including CBC, UA, rapid strep & influenza, etc.), as well as processing other specimens for analysis in outside laboratories.
- Boosted patient satisfaction by providing compassionate and efficient patient care in a fast-paced urgent care setting.
- Assisted healthcare providers with medical procedures and examinations, ensuring patient comfort and safety.
Patient Care Technician/Unit Secretary, Pediatrics
Athens Regional Medical Center
03.2003 - 01.2006
- Provided translation services and interpreting for Spanish-speaking patients and their families in order to facilitate communication with all hospital staff and physicians.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Obtained patient vital signs, monitored patient's intake & output, and reported results to the nursing staff or physician, noting changes from prior measurements to optimize treatment planning & care delivery.
- Maintained accurate and organized medical records, patient charts, updated lab results, and paperwork for the pediatric unit, ensuring confidentiality and HIPAA compliance.
- Supported unit operations by answering phones & patient assistance calls, managing inventory & ordering supplies, and assisting with other administrative tasks to ensure smooth and efficient workflow.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Medical Assistant
Hawthorne Internal Medicine
08.2000 - 01.2002
- Greeted patients and directed them to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as medical history, symptoms, vital signs, weight, and allergies.
- Administered medications, injections, and vaccinations to patients.
- Completed in-office laboratory testing (including glucose monitoring, HbA1C, PT-INR, hemoccult, etc.), chest X-rays, DEXA scans, and EKGs.
- Prepared laboratory specimens and submitted lab requisitions with appropriate billing codes prior to sending them off for analysis.
- Performed phlebotomy with accuracy and efficiency, quickly becoming the most requested care provider in our office to draw blood on patients who were considered hard sticks.
- Gained valuable experience in managing patient scheduling, insurance verification, answering phones, and documentation of medical records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Education
Bachelor of Arts - Spanish
The University of Georgia
Athens, GA12.2005
Skills
- Proficient in Spanish
- Experienced with MS Word, Excel, PowerPoint, Teams and Outlook
- Excellent Customer Service and Phone Etiquette
- EMR / EHR
- Organization and Multitasking
- Knowledge of Medical Terminology
- Detail Oriented
- Problem Solving
- Phlebotomy
- Medication Administration
- Conflict Resolution
- Superior Time Management
Languages
Spanish
Full Professional
Quote
“You miss one hundred percent of the shots you don’t take.”
Wayne Gretzky
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Word, Excel, PowerPoint, Teams, and Outlook
EMR/EHR
Adobe Acrobat & Photoshop
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid sick leavePaid time offTimeline
Artist
Self Employed
02.2007 - Current
Bilingual Case Manager
Joel & Associates
09.2006 - 02.2007
Urgent Care Medical Assistant
Regional FirstCare
12.2005 - 09.2006
Patient Care Technician/Unit Secretary, Pediatrics
Athens Regional Medical Center
03.2003 - 01.2006
Medical Assistant
Hawthorne Internal Medicine
08.2000 - 01.2002
Bachelor of Arts - Spanish
The University of Georgia