Amy Scanlon
Albany
Summary
Dynamic Training Manager at MAXIMUS with expertise in curriculum development and employee leadership. Spearheaded innovative training programs that enhanced job performance and fostered a culture of continuous learning. Skilled in project management and adept at needs assessment, driving impactful training solutions that align with organizational goals. Passionate about mentoring teams and promoting professional growth.
Overview
13
13
years of professional experience
Work History
Training Manager
MAXIMUS
05.2013 - Current
- Spearheaded design and implementation of multiple training courses. Developed comprehensive training curriculums of varying mediums to enhance trainee skills, leading to improved job performance across multiple agencies and programs including the LDSS, Assistor Program, Facilitated Extollers and Presumptive Eligibility.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Utilized Learning Management Systems (LMS) for tracking progress, course completions, and reporting outcomes.
- Evaluated training effectiveness through feedback collection and performance needs and assessments, driving continuous improvement. Collaborating with DOH Partner leaders to identify training needs and align programs with Department and Policy goals.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization by promoted a learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
- Oversee daily training schedule - monitor trainings for both personal and technical challenges and make adjustments as necessary in order that trainings are seamless and any interruptions to trainings are addressed immediately and cause the least amount of interruption to the learners.
- Monitor, audit and report to DOH any challenges during trainings and manage Parking Lot questions and address any curriculum materials in need of edits or updates reported on Classroom reports.
- Oversee and manage all material edits and updates to all training materials across 5 different curriculums, including policy changes, DOH requests and yearly policy updates.
- Oversee and manage employee schedules, time off requests and timecard approvals.
- Cooperatively manage Financial Spreadsheets, accurately recording employee time spent updating materials as either billable or non-billable and the appropriately assigned curriculum and code in Deltek.
- Mentor and coach trainers as needed to fostering professional growth and enhancing overall training delivery quality. Monthly Check-in meetings with team members to discuss their goals, needs, challenges and vision for future growth and provide support and resources as needed.
- Promote Team building, by celebrating each team member on birthdays, work anniversaries, for life achievements and hardships. Cooperatively work with the team to support MAXIMUS led initiatives and support team members involved in groups or initiatives.
Education
Master of Arts - Secondary Education And US History
SUNY Albany
Albany New York05-2001
Skills
- Project Change and Time management
- Product, Curriculum and Course development and design
- Workflow process evaluation, enhancement and improvement
- Employee, Team development and Staff Leadership
- Quality oversight and control
- Needs assessment and action plan design
- Classroom, Training and adaptive learning method instruction
- Soft skills training
- Adult learning theories
Timeline
Training Manager
MAXIMUS
05.2013 - Current
Master of Arts - Secondary Education And US History
SUNY Albany