Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amy Scharf

Waterbury,VT

Summary

Dynamic Office Manager and Director of Human Resources at Vermont Beer Shepherd, LLC, recognized for enhancing employee engagement and streamlining financial operations. Leveraged strong analytical skills to reduce discrepancies and improve compliance, while fostering a collaborative workplace culture that boosted morale and retention. Proven expertise in bookkeeping and conflict management drives operational success.

Overview

2026
2026
years of professional experience

Work History

Office Manager /Director of Human Resources

Vermont Beer Shepherd, LLC
2017 - Current
  • Oversaw office inventory activities including ordering and inventory maintenance
  • Reduced waste and pursued revenue development strategies to keep office inventory and processes efficient
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and maintain accurate accounts receivable
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers or employees
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using online Quickbooks.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Effectively communicated with customers about payment needs and kept updated, detailed and accurate ledgers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Inspected account books and recorded transactions.
  • Implemented new accounting processes to decrease spending and increase profitability based on sales.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Office Manager

Factotum Designs
2016 - 2017

Sales Manager

CC OutdoorStore.com
2012 - 2016

Education

Bachelor of Arts - Elementary Education

Johnson State College
Johnson, VT

Bachelor of Science - Environmental Science / Natural Resources

Johnson State College
Johnson, VT

Skills

  • Billing
  • Bookkeeping
  • Staff hiring
  • Vendor engagement
  • Employee supervision
  • Performance improvement
  • Office administration
  • Data entry
  • Conflict management
  • Documentation and control
  • Business administration
  • Payroll processing
  • Policy development
  • Scheduling
  • Report writing
  • Supply management
  • Employee training
  • Administrative oversight
  • Training and coaching
  • Event coordination
  • Budget administration
  • Administrative support
  • Strategic planning
  • Financial tracking
  • Credit and collections
  • Customer service
  • Human resources
  • Financial reporting
  • Banking operations
  • Senior leadership support
  • Clerical support
  • Financial accounting
  • Budgeting expertise
  • Presentation design
  • Team bonding
  • Inventory control
  • Customer relations
  • Budgetary planning
  • Payroll and budgeting
  • Workflow optimization
  • Clear oral/written communication
  • Relationship building
  • Meeting planning
  • Policy and procedure modification
  • Office management
  • Documentation expertise
  • Account reconciliation
  • Organizational skills
  • Policy implementation
  • Compliance monitoring
  • Mail handling

Interests

  • Outdoor Recreation
  • Backpacking and Hiking
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Office Manager /Director of Human Resources

Vermont Beer Shepherd, LLC
2017 - Current

Office Manager

Factotum Designs
2016 - 2017

Sales Manager

CC OutdoorStore.com
2012 - 2016

Bachelor of Arts - Elementary Education

Johnson State College

Bachelor of Science - Environmental Science / Natural Resources

Johnson State College

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Amy Scharf