Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Schneider

Social Worker MSW
Vail,AZ

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience
10
10
years of post-secondary education

Work History

Social Services Supervisor

The State of Arizona - AZ State Veterans Home
08.2023 - 05.2025
  • Plans, organizes and supervises the social services program.
  • Ensures timely completion of assessments and documentation per federal and state regulations and facility policies and procedures.
  • Ensures compliance with the PASRR (Preadmission Screening and Resident Review) process.
  • Supervises subordinate staff to ensure the goals and objectives of the work unit are met.
  • Plans, organizes, assigns, and reviews the work of the Social Services staff.
  • Reviews and evaluates job performance of staff through monthly 1 on 1 coaching sessions and annual performance appraisals.
  • Addresses staff problems and recommends disciplinary actions.
  • Interviews and selects staff.
  • Oversees clinically appropriate discharge planning to ensure it is safe and communicated effectively to all involved stakeholders.
  • Monitors Medicare notices to ensure timely delivery to beneficiaries per federal law.
  • Completes consults for referrals to specialist at the Veterans Administration (VA).
  • Works with residents, families, and staff to ensure that veterans/members are treated in accordance with Resident’s Rights.
  • Assists in projecting department budget working within budget parameters and monitors expenditures.
  • Maintains a personal caseload of assigned veterans/members.
  • Attends and participates in various meetings and serves on committees.
  • Knowledge of: Veterans Administration, CMS, and State regulatory standards, Social Services programs and principles of social work, Geriatric psychiatric issues, Geriatric disease processes, Side effects of psychotropic medications, Physical and chemical restraints, Community resources, Governmental policies and programs that affect our clientele, Long-term care billing standards, MDS system.
  • Skills in: Verbal and written communication, Counseling, Case management, Resident assessment, Developing care plans, Analytical skills, Problem solving, Supervision and management.
  • Ability to: Establish and maintain interpersonal relationships at all organizational levels, Utilize the facility's IT program and maintain and record assessments and care plans, Maintain the highest level of confidentiality.

DCS Program Supervisor

The State of Arizona - Department of Child Safety
06.2012 - 08.2023
  • Directed team of 8 DCS personnel, overseeing records, performance, and quality assurance.
  • Ensuring the safety and well-being of children were addressed timely.
  • Guide staff, develop and implement programs, and contribute to the overall mission of protecting children and supporting families.
  • Provide training, developing work schedules, and ensuring compliance with policies and procedures.
  • Directing, instructing, and counseling staff within the unit, including supervisors and support staff.
  • Assessing and evaluating staff performance, providing feedback, and developing action plans.
  • Monitoring workload, identifying needs and resources, and implementing strategies for improved efficiency.
  • Interviewing, training, and mentoring staff, and providing opportunities for professional growth.
  • Responding to and resolving problems and questions from various stakeholders, including staff, clients, and the public.
  • Completing weekly and monthly reports, tracking data, and maintaining accurate records.
  • Working effectively with other departments, agencies, and community partners.
  • Promoting a positive work environment, building team morale, and fostering collaboration among staff.
  • Responding to emergencies and high-profile cases and preparing critical incident reports.
  • Providing guidance and support to case managers, ensuring proper documentation and case planning.
  • Attending training, seminars, and conferences to maintain current knowledge and skills.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.

DCS Specialist II / DCS Specialist III

The State of Arizona - Department of Child Safety
01.2008 - 06.2012
  • Responding to reported allegations of child abuse and/or neglect.
  • Assessing child safety and risk.
  • Conducting interviews and gathering information.
  • Making in-and-out of home contacts with families and children.
  • Attending Court hearings.
  • Preparing case plans and conducting case plan staffing.
  • Authoring professional reports and filling out documentation.
  • Coordinating and monitoring services.
  • Placing children, transporting children, and moving a child’s possessions when needed.
  • Managing cases throughout the respective county and assigned area.
  • Using a computer and the Department’s Child Welfare Software Programs.
  • Strong time management, Strong critical thinking skills, Organization and Accuracy.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Ensured smooth operations by promptly addressing and resolving DCS-related issues.
  • Conducted thorough risk assessments to ensure safe operation of all DCS components within the facility.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Documented data and completed accurate updates to case records.

Education

Master of Social Work (MSW) - Social Work

Arizona State University (ASU)
Tucson, AZ
08.2019 - 05.2022

Certified Public Manager (CPM) -

Arizona State University (ASU)
Tucson, AZ
08.2014 - 05.2015

Bachelor of Science - Human Ecology, Family Relations and Human Development

The Ohio State University (B.S.)
Columbus, OH
09.1992 - 09.1998

High School Diploma -

Louisville High School
Louisville, Ohio
05.1992

Skills

  • Active listening / Effective communication
  • Client assessment / Service planning
  • Client advocacy
  • Multicultural competence and Cultural sensitivity
  • Relationship Building / Teamwork / Collaboration
  • Time management / Organizational
  • Problem-solving / Conflict Resolution

Timeline

Social Services Supervisor

The State of Arizona - AZ State Veterans Home
08.2023 - 05.2025

Master of Social Work (MSW) - Social Work

Arizona State University (ASU)
08.2019 - 05.2022

Certified Public Manager (CPM) -

Arizona State University (ASU)
08.2014 - 05.2015

DCS Program Supervisor

The State of Arizona - Department of Child Safety
06.2012 - 08.2023

DCS Specialist II / DCS Specialist III

The State of Arizona - Department of Child Safety
01.2008 - 06.2012

Bachelor of Science - Human Ecology, Family Relations and Human Development

The Ohio State University (B.S.)
09.1992 - 09.1998

High School Diploma -

Louisville High School

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Amy SchneiderSocial Worker MSW