Amy Schneider
Corporate Conference Services
Forest Park,IL
Summary
Dynamic leader with proven expertise in Conference and catering operations management and client rapport building, honed at the American Medical Association. Excelled in event planning and vendor relations, consistently delivering successful events and enhancing event efficiency. Fostered teamwork, significantly reducing wait times, and maintained high sanitation standards, ensuring quality and safety. Developed innovative catering solutions, boosting satisfaction and operational excellence.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Lead Catering Coordinator
American Medical Association
Chicago, Illinois
09.2013 - Current
- Streamlined event setup and breakdown processes, significantly reducing client wait times.
- Maintained extensive calendar of meetings and events.
- Responded promptly to last-minute event changes while sustaining exceptional client satisfaction levels.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Adopted eco-friendly practices within catering to support environmental initiatives.
- Enhanced workforce effectiveness by monitoring performance and providing targeted feedback for improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw event budgets, guaranteeing cost efficiency while maintaining quality and satisfaction.
Baker
American Medical Association
Chicago, Illinois
04.2007 - 09.2013
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Complied with health and safety codes to protect staff and customers.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Cleaned and maintained kitchen equipment and oven.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Education
No Degree - Medical Social Work
Purdue University
West Lafayette, IN 05.2001 -
No Degree - Culinary Arts
Culinary Institute of America
Chicago, IL 05.2001 -
High School Diploma -
Belvidere High School
Belvidere, IL 05.2001 -
Skills
Flexibility
Menu planning
Vendor relations
Event planning
Invoice filing
Sanitation and food safety
Teamwork and collaboration
Nutritional knowledge
Problem-solving abilities
Operations management
Certification
Foodservice Management Professional (FMP) - National Restaurant Association.
Timeline
Lead Catering Coordinator
American Medical Association
09.2013 - Current
Baker
American Medical Association
04.2007 - 09.2013
No Degree - Medical Social Work
Purdue University
05.2001 -
No Degree - Culinary Arts
Culinary Institute of America
05.2001 -
High School Diploma -
Belvidere High School
05.2001 -
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