Amy Schnoor

• High pressure performance job requiring extreme accuracy
• Balancing and reporting all of the days banking transactions from multiple locations around the state of Maine
• Accurate reporting of results to the Federal reserve
• Handled various accounting transactions.

• Self-reliance and time management
• Project spearhead and creation with minimal instruction and support
• Scanning, filing and all aspects of document control
• Payroll for the maintenance department
• Self-directed learning of SAP program including purchase orders, receiving and writing out work orders
• Teaching others SAP and payroll skills
• Inventory both physical and electronic
• Managed digitization projects, preserving valuable historical materials for future generations.
• Instituted a robust backup and recovery plan for digital assets, safeguarding against potential loss or damage of valuable resources.
• Enhanced user experience by implementing intuitive digital cataloging and metadata systems.
• Increased accessibility to digital resources by developing user-friendly interfaces and search tools.
• Optimized online database performance through periodic assessments and fine-tuning adjustments.
• Catalogued and organized books, materials and other documents for proper library management.
• Maintained library databases to support accuracy and availability in circulation systems.
• Researched, planned, and set up attractive and informative library exhibits.
• Located requested books on shelves and in library database and fetched items for patrons.
• Assisted library patrons with resolving computer problems.
• Managed reserve desk collection of reference materials.
• Drove expansion of library collections and programs in response to student and faculty needs and special requests.
• Kept catalog orderly and updated with latest material additions and removals.
• Organized library catalog, supplies, equipment and records.
• Resolved patrons' complaints tactfully and professionally.
• Responded to numerous reference calls daily, helping patrons with specific information needs.
• Greeted patrons warmly and offered to assist with issues or needs.
• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
• Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
• Maintained equipment in good working order for school-wide use.
• Oversaw media, catalog and instructional areas.
• Tracked loans of media equipment and materials.
• Managed collections of print and electronic data for public and private access via reference and borrowing.
• Notified supervisors when major equipment repairs were needed.
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• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Collected, arranged, and input information into database system.

• Case planning and goal setting to meet client needs
• Reunification planning to achieve permanency for all children in a timely fashion
• Court preparation and testimony
• Regular and effective in person, written, and verbal communication with clients and providers
• Accurate and extensive record keeping
• Team building
• Assessing child safety
• Note taking
• Detailed report writing
• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Facilitated client access to community resources, promoting self-sufficiency and independence.
• Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Facilitated client support groups to provide resources and assistance.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Streamlined documentation processes, increasing efficiency in caseload management.
• Developed strong partnerships with local organizations, expanding available resources for clientele.
• Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
• Enhanced client well-being by developing comprehensive case plans addressing individual needs.
• Advocated for client rights and represented client interests at administrative hearings.
• Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
• Conducted thorough assessments to determine client eligibility for various programs and services.
• Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
• Created treatment or service plan meeting each client's individualized needs.
• Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
• Performed discharge planning, placement monitoring, and crisis intervention.
• Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.
• Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Collaborated with other professionals to plan and coordinate care for clients.
• Developed and maintained strong relationships with community resources for successful referrals.
• Provided crisis counseling and intervention services to clients in emergency situations.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Conducted home visits to assess clients' home environment and provide support.
• Documented client progress and activities in accordance with agency policies and procedures.
• Monitored clients' progress to adjust treatment plans accordingly.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Developed and implemented individualized treatment plans for clients.
• Administered assessments to identify clients' needs and establish treatment plans.
• Devised and implemented community-based programs to promote mental health awareness.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Utilized evidence-based practices to provide effective interventions for clients.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
• Served as a liaison between clients, families, healthcare providers, and other stakeholders involved in the care process.
• Developed therapeutic relationships with clients, fostering trust and open communication to better address their needs.
• Managed high caseloads effectively while adhering to strict timelines and maintaining quality service delivery standards.
• Enhanced community support networks for clients by connecting them with appropriate resources and services.
• Implemented evidence-based interventions tailored to individual client needs, promoting positive change in behavior patterns and thought processes.
• Strengthened client relationships by maintaining regular communication, providing updates on progress and addressing concerns promptly.
• Improved client well-being by conducting comprehensive assessments and developing personalized treatment plans.
• Assisted clients in navigating complex social service systems by providing guidance on program eligibility requirements and application processes.
• Promoted family reunification efforts through diligent case management activities including goal setting, resource coordination, counseling sessions and home visits.
• Evaluated the effectiveness of interventions regularly, making adjustments as needed to optimize client progress toward goals.
• Educated clients about available community resources, empowering them to make informed decisions about their care options.
• Mentored new social work staff by sharing best practices, offering guidance on case management techniques and helping to navigate the organizational structure.
• Conducted home visits to assess clients'' living environments, identifying potential hazards or unmet needs that might impact their wellbeing.
• Maintained detailed case documentation, ensuring accuracy and compliance with state regulations and agency policies.
• Provided crisis intervention, de-escalating volatile situations and connecting individuals with emergency services when necessary.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• De-escalated stressful situations through individual and family crisis interventions.
• Supported clients and families with empathy and compassion during difficult times.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Advocated for clients to assure respected rights and wishes.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Facilitated group therapy sessions to build supportive, communicative client networks.
• Participated in professional development and training opportunities to enhance clinical skills.
• Updated client documentation for accurate, compliant and current records.
• Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
• Coordinated with legal and healthcare professionals to provide holistic support to clients.
• Advocated for clients'' rights and needs, ensuring access to essential services and support systems.
• Developed and maintained partnerships with local organizations to expand resource availability for clients.
• Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
• Coordinated vocational training opportunities for clients, leading to increased employment prospects.
• Streamlined case documentation processes, ensuring accurate and timely records.
• Improved client satisfaction with services, gathering and acting on feedback for continuous improvement.
• Educated clients and families on mental health, wellness and recovery topics.
• Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
• Fostered positive relationships with clients, establishing trust and open communication channels.
• Improved client outcomes by developing and implementing tailored case management plans.
• Customized intervention strategies to client needs, promoting more effective and personalized support.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
• Conducted home visits to assess and address client needs in their living environments.
• Collaborated with interdisciplinary teams to ensure holistic care and optimal outcomes for clients.

Outstanding attention to detail

• Performing tests on product in a fast-paced high demand environment with a high degree of accuracy
• Skilled job performance under extreme pressure
• Fast and accurate decision-making ability with a high degree of confidence
• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
• Reduced errors in data entry by meticulously reviewing and validating information before submission.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Collected and performed analytical testing on in-process product.
• Participated in lab meetings and project presentations.
• Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
• Documented information by maintaining daily logs and equipment record books.
• Developed new protocols and improved existing laboratory processes.
• Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
• Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
• Analyzed results using analytical software and created reports.
• Provided support and guidance to junior lab staff.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Performed complex analyses using various instrumentation, delivering reliable data for informed decision making.
• Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
• Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
• Monitored and documented safety standards to verify compliance.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
• Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
• Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
• Maintained documentation on tests performed in lab.
• Troubleshot and resolved equipment and process issues.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Operated and performed preventative maintenance on laboratory equipment and instruments.
• Recorded and analyzed data to produce reports of results.
• Set and oversaw quality assurance guidelines for laboratory work.
• Trained new associates in laboratory procedures and standards.
• Inspected laboratory equipment to maintain good working condition for optimal results.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Performed routine lab and department maintenance to keep area clean and orderly.
• Calibrated and maintained instruments to keep equipment fully operational.
• Completed quality documents and input and saved quality data in appropriate locations.
• Trained and supervised junior technicians in laboratory protocols.
• Interpreted laboratory results to provide technical advice to operations.
• Cooperated with other technicians to develop and test new protocols.
• Oversaw items in inventory and reordered before supplies diminished.
• Coordinated and managed laboratory projects and experiments.
• Performed testing and quality control using approved laboratory procedures and instrumentation.

• Very detailed cleaning of food grade clean rooms and preparation facilities
• Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
• Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
• Collected, sorted, and disposed of garbage and recycling from production work areas.
• Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
• Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
• Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
• Worked with team members from multiple departments to maintain strict cleanliness standards.
• Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
• Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
• Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
• Supported health initiatives by sanitizing high-traffic areas.
• Increased service reliability, ensuring consistent and punctual waste collection across assigned areas.
• Streamlined waste collection routes for better efficiency, planning and adjusting schedules based on community needs.
• Maintained cleanliness of urban areas, contributing to more aesthetically pleasing environment for residents and visitors.
• Ensured safety protocols were strictly adhered to, minimizing accidents and injuries among team.
• Upheld high standards of cleanliness in public recreation areas, making them more inviting to community.
• Utilized proper protective gear while handling materials.
• Reported any mechanical problems to supervisor immediately.
• Collected refuse and recyclable materials from residential and commercial buildings.
• Adhered to local, state and federal regulations pertaining to refuse and recyclable collection.

• Signing documents and handing sensitive client & patient information professionally
• Knowledge of all claims and appeal forms handled on a daily basis
• Accuracy and attention to detail in a fast-paced production environment
• Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Provided support for document controls and worked with contract documents.
• Carefully reviewed all documents and reports for completeness and accuracy.

• Active listening and information gathering
• Managing and directing calls with confidence and knowledge for multiple client companies
• Focusing on the needs of both the client and the customer with professionalism, and sensitivity and practicing superior de-escalation skills when required
• Managing multiple web portals and scripts
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Greeting and providing excellent customer service to all guests for a busy large hotel facility
• Answering multi-line phone system and making reservations
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Streamlined check-in processes, reducing wait times for guests.
• Greeted visitors warmly, creating positive first impression of organization.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Assisted in coordination of company events, contributing to successful and well-organized functions.
• Enhanced security by monitoring visitor access and issuing badges according to company protocols.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Handled sensitive financial information while guiding students through the sign up process
• Traveled with my mentor to satellite sites to assist with classes and sign up for financial aide
• Scheduled appointments for my mentor
• Contacted hundreds of students to ensure that we were assisting them in their school financing
• Assisted and taught a class on the Point in Time survey for the homeless in Maine
• Was the lead in a meeting for the Maine Military & Community Network
• Attended and helped coordinate and facilitate at meetings of the Maine Military & Community Network
• Guided students through financial aid processes, by completing necessary forms and updating account records.
• Assisted students and families in filling out financial aid applications.
• Assisted students with completing complex financial aid forms, ensuring timely submission and accurate data entry.
• Input data into spreadsheets and databases.

• Greeting patrons and providing excellent customer service to students, faculty, and community members
• Answering multi-line phone system and directing calls to appropriate staff members
• Proctoring students in a classroom setting and facilitated testing
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Compiled information from files and research to satisfy information requests.
• Monitored and screened visitors to verify accessibility to inter-office personnel.