Amy Schwerin
Ann Arbor,MI
Summary
Proven leader with extensive experience at Dick's Sporting Goods, proficient in customer service and staff training. Excelled in enhancing store operations, achieving higher customer satisfaction, while managing a high-traffic building. Demonstrates strong problem-solving and merchandise promotion skills, significantly improving operational efficiency and store presentation.
Overview
5
5
years of professional experience
Work History
Key Carrier Price and Signage Lead
Dick's Sporting Goods
06.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and effectively, leading to a better shopping experience.
- Assisted in training new hires, explaining successful and effective strategies to meet sales and operational goals.
- Streamlined opening and closing procedures as the acting manager of the building.
- Scheduled employees, prepared bank deposits, and allocated tasks to keep operations and sales running smoothly.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays.
Educator
Ann Arbor Hands-on Museum
01.2022 - 03.2023
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with teachers and schools through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Created and taught foundational concepts that became the building blocks to a child's educational journey.
Student Food Service Worker
Eastern Michigan University Dining Services
09.2019 - 04.2020
- Facilitated collaborative team efforts by working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Handled high-pressure situations calmly during busy mealtimes, maintaining a professional demeanor and ensuring students were served promptly.
- Enhanced customer satisfaction by providing efficient and friendly food service to students.
Housekeeping Cart Packer
Soaring Eagle Waterpark And Hotel
02.2019 - 08.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Education
No Degree - Early Childhood Education
Eastern Michigan University
Ypsilanti, MISkills
- Customer Service
- Staff Training
- Employee Scheduling
- Store operations and maintenance
- Delegation and Supervision
- Cash Handling and Reconciliation
- Problem Anticipation and Resolution
- Merchandise Promotion and Display
Timeline
Educator
Ann Arbor Hands-on Museum
01.2022 - 03.2023
Key Carrier Price and Signage Lead
Dick's Sporting Goods
06.2020 - Current
Student Food Service Worker
Eastern Michigan University Dining Services
09.2019 - 04.2020
Housekeeping Cart Packer
Soaring Eagle Waterpark And Hotel
02.2019 - 08.2019
No Degree - Early Childhood Education
Eastern Michigan University