Amy Scott
Taylor,MI
Summary
Seasoned Pharmacy Technician with 10+ years of experience and strong leadership skills. Well-versed in all aspects of specialty pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings and setting up deliveries to our specialty pharmacy patients.. Devoted to giving every patient a positive and thorough experience. Highly skilled in building relationships with patients and promoting teamwork within the specialty pharmacy setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Michigan Medicine
Dexter, MI
01.2024 - Current
- Assisted with the preparation and distribution of medications including compounding, labeling and packaging.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Collaborated with healthcare providers to resolve any discrepancies on prescriptions being processed.
- Participated in training programs designed to increase knowledge base of pharmacy regulations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared prescription transfers to other pharmacies.
- Provided prompt and accurate assistance for inquiries and orders related to medication shipments.
- Entered prescription information into computer databases.
- Established or maintained medications and other patient profiles.
- Provided technical assistance to trainees throughout the learning process.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Maintained strong knowledge of Transplant and Specialty Pharmacy by participating in workshops and online education classes.
- Organized and planned monthly meetings for the Social Committee.
- Managed budgeting and tracking of expenses related to events for Social Committee.
- Provided updates on upcoming events in internal newsletters and emails for the Social Committee.
- Trained new employees on job duties and company policies.
- Provided ongoing training to address staff needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Certified Pharmacy Technician
Taylor Discount Drugs
Taylor, MI
06.2020 - 12.2021
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
- Communicated with physicians regarding prescription refills and other inquiries.
- Resolved customer complaints in a timely manner.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
Lead Certified Pharmacy Technician
CVS Healthcare
Brownstown, MI
08.2013 - 06.2020
- Provided direct supervision and training to pharmacy technicians.
- Maintained accurate records of prescription orders and inventory.
- Maintained patient profiles, including allergies, current medications.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Generated reports detailing sales, profits, inventory levels., as requested by management.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received, reviewed, dispensed and labeled over 300-500 prescriptions daily.
- Participated in physical inventory counts to keep information accurate and current for the entire district.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures throughout the district.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
Some College (No Degree) -
Henry Ford College
Dearborn, MISkills
- Insurance Billing
- Workflow Optimization
- Problem-solving skills
- Staff Development
- Employee Motivation
- Supporting pharmacy operations
- Training and mentoring
- Active Listening
- Senior leadership support
- Positive and professional
Certification
- Pharmacy Technician License
Leadership continuing education
- Multiple ASHP continuing education credits for leadership/management.
Accomplishments
- Making a Difference awards
References
References available upon request.
Timeline
Specialty Pharmacy Technician
Michigan Medicine
01.2024 - Current
Lead Certified Pharmacy Technician
Taylor Discount Drugs
06.2020 - 12.2021
Lead Certified Pharmacy Technician
CVS Healthcare
08.2013 - 06.2020
Some College (No Degree) -
Henry Ford College