Amy Scott
East Providence,RI
Summary
Proven leader in customer service and team development, notably at VPNE, where I enhanced operational efficiency and safety. Skilled in multitasking and organization, I significantly reduced key loss incidents, driving revenue through strategic upselling. Expert in staff training, I elevated guest satisfaction and team performance, embodying a results-driven approach without exceeding a 55-word limit.
Overview
20
20
years of professional experience
Work History
Valet Parking Supervisor
VPNE
04.2021 - Current
- Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
- Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Increased revenue generation by implementing effective upselling strategies that promoted additional services offered by the establishment.
Cafe Manager
Morsels Cafe
11.2012 - 03.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Shift Supervisor
Dunkin Donuts
04.2010 - 09.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Front End Supervisor
Millers Roastbeef
01.2005 - 04.2010
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Education
High School Diploma -
East Providence High School
East Providence, RI07.1995
Skills
- Staff Training and Development
- Vehicle Safety Knowledge
- Incident Reporting
- Task Delegation
- Employee Scheduling
- Attention to Detail
- Multitasking and Organization
- Customer service and support
- Customer Communication
- Cash Handling
- Guest Assistance
- Team Leadership
- Multitasking
- Time Management
Timeline
Valet Parking Supervisor
VPNE
04.2021 - Current
Cafe Manager
Morsels Cafe
11.2012 - 03.2020
Shift Supervisor
Dunkin Donuts
04.2010 - 09.2012
Front End Supervisor
Millers Roastbeef
01.2005 - 04.2010
High School Diploma -
East Providence High School
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