Amy Scott

Provide customer focused business system support answering questions about and/or assisting with advanced transactions.

Investigate, troubleshoot, and resolve technical and data issues identified by team members, or system errors and communicate with both technical and non-technical team members.

Analyze, question and resolve business system errors, and supporting new business system implementations, and improvement projects.

Support data exchanges with internal customers, (EDI Imports, Exports) Resolve operational issues

Assist with business system training and educate users across departments on the workflow and process requirements.

Maintain team member access and onboard new users.

Assist in data management, governance, and data quality of master data across business systems.

• Analyze data to resolve supply chain issues, boosting efficiency and performance.
• Optimize processes with data-driven forecasting, improving delivery timelines.
• Coordinate EDI activities, maintaining communication and resolving issues.
• Enhance vendor relationships for cost-effective delivery solutions.
• Develop vendor assessment framework, optimizing supplier selection.

• Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
• Supported the implementation of new systems and processes that led to improvements in overall inventory management performance.
• Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
• Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
• Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
• Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
• Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.

• Inspected products to ensure quality standards, boosting on-time delivery rates.
• Cross-trained in various roles to adapt to production needs, enhancing team efficiency.
• Identified and resolved issues swiftly, maintaining productivity and safety standards.
• Used equipment safely to prevent workplace hazards, contributing to a secure environment.
• Conducted thorough evaluations of final products, identifying compliance issues early and reducing post-shipment returns through proactive quality assurance.

• Resolved customer issues, boosting satisfaction and loyalty through tailored support.
• Analyzed service trends, improving client interactions and enhancing service quality.
• Managed orders and complaints, ensuring seamless operations and customer retention.
• Delivered exceptional support, fostering long-term relationships with personalized service.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
• Assisted in preparing detailed reports for management, enabling informed decision-making.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes, maintaining confidentiality and timeliness.

• Managed supplier relations, ensuring timely order delivery and resolving discrepancies swiftly.
• Enhanced procurement efficiency, leading to notable reductions in processing time.
• Maintained precise purchase records, aiding in successful audits and financial accuracy.
• Maintained open communication with team members, ensuring all supply requests were processed efficiently and accurately.
• Streamlined supplier onboarding processes, significantly improving order accuracy and reducing lead times for procurement.