Amy Scrambling
Myrtle Beach,SC
Summary
Motivated Medical Assistant with a strong track record of performance across individual and team settings. Demonstrates exceptional multitasking and prioritization skills with minimal supervision. Detail-oriented professional equipped to leverage medical expertise and team-building capabilities in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
HCA Physician Services
12.2022 - Current
- Obtained and documented patient medical history, vital signs, and current complaints during intake.
- Performed EKGs and other diagnostic tests to support accurate diagnoses.
- Enhanced patient satisfaction by managing appointment schedules and reducing wait times.
- Facilitated seamless patient care through thorough documentation of medical histories and medications.
- Directed patients to exam rooms, fielded inquiries, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment to maintain high standards.
- Fostered trust with patients through effective communication skills and compassionate service.
Medical Assistant
Tidelands Health
09.2021 - 12.2022
- Maintained safe, clean clinical environment by adhering to infection control guidelines and proper disposal of biohazardous waste.
- Assisted physicians with minor surgeries by preparing operating rooms and sterilizing instruments.
- Ensured patient safety during examinations, addressing concerns and answering questions effectively.
- Monitored medical supply levels, submitting orders before depletion to avoid shortages.
- Followed strict sterilization techniques for medical equipment to uphold infection control protocols.
- Managed appointments and organized medical records to enhance patient experiences.
- Performed laboratory tests and prepared specimens, aiding in accurate diagnoses.
- Streamlined inventory management by organizing supplies and storage areas efficiently.
Medical Assistant
United Health Services Hospitals
04.2019 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment efficiently.
- Obtained comprehensive client medical histories, including medications and allergies.
- Directed patients to exam rooms while addressing inquiries and preparing for physician examinations.
- Managed medical records by filing, organizing, and scanning documents accurately.
- Facilitated seamless patient care through thorough documentation of vital signs and medications.
- Performed EKGs and diagnostic tests to support timely diagnoses.
- Enhanced clinical workflow with implementation of electronic health records system.
- Increased patient satisfaction by optimizing appointment schedules and minimizing wait times.
Nursing Assistant
United Health Services Hospitals
04.2018 - 12.2019
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Operated medical equipment, including glucose monitors and blood pressure cuffs, ensuring accurate data collection.
- Assisted patients with daily living activities, enhancing comfort and safety during bathing and dressing.
- Facilitated patient transfers using proper techniques to minimize injury risk.
- Documented shift reports clearly, improving continuity of care with incoming staff.
- Adapted care approaches to respect cultural and personal preferences of diverse patient population.
- Engaged patients in meaningful interactions, fostering a positive care environment.
- Maintained high infection control standards by cleaning and sterilizing equipment consistently.
Medical Receptionist
United Health Services Hospitals
08.2016 - 04.2018
- Managed multi-line phone system, directing calls to departments with professionalism.
- Maintained accurate medical records to ensure patient information integrity.
- Streamlined appointment scheduling, enhancing patient flow and minimizing wait times.
- Reduced no-shows by implementing appointment reminder system via calls and texts.
- Fostered welcoming environment by greeting patients warmly upon arrival.
- Delivered compassionate customer service, creating a supportive atmosphere for patients and families.
- Kept waiting room organized, ensuring cleanliness and accessibility of materials.
- Transcribed phone messages promptly, relaying to appropriate personnel.
Nursing Assistant
United Health Services Hospitals
05.2012 - 08.2016
- Facilitated patient hygiene management, including bathing, grooming, and dressing needs.
- Enhanced patient satisfaction through compassionate support with daily activities like feeding.
- Monitored patient vitals, documenting temperature, blood pressure, and blood sugar levels accurately.
- Provided emotional support and companionship to engage patients during challenging times.
- Ensured a safe environment by adhering to infection control protocols and sanitation standards.
- Responded to call lights, enhancing patient safety by adjusting equipment and bed rails.
- Maintained comprehensive patient records using medical software for accurate documentation.
- Volunteered for additional shifts during peak periods to ensure adequate staffing coverage.
Medical Receptionist
United Health Services Hospitals
12.2008 - 05.2012
- Coordinated patient scheduling, check-in, check-out, and billing payments to enhance efficiency.
- Maintained up-to-date patient records by verifying insurance, demographics, and health history.
- Assisted patients in completing essential medical forms and documentation accurately.
- Upheld strict confidentiality of patient information in compliance with HIPAA regulations.
- Managed high call volumes while directing inquiries to appropriate departments with professionalism.
- Streamlined appointment scheduling to improve patient flow and minimize wait times.
- Implemented appointment reminders via phone calls or text messages to reduce no-shows.
- Kept waiting room organized by managing magazines, removing trash, and maintaining cleanliness.
Cashier
Giant Markets
06.2004 - 12.2008
- Greeted customers upon entry and addressed needs promptly.
- Welcomed customers while identifying and fulfilling their requirements.
- Worked flexible hours and additional shifts to support business demands.
- Operated cash register with precision for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes to enhance presentation.
- Maintained balanced cash drawer, ensuring accurate end-of-shift accounting.
- Counted cash drawer contents at shift start and end to verify accuracy.
Education
No Degree - Health Care Management
Excelsior College
Albany, NY10-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Vital signs monitoring
- EMR and EHR systems
- Team collaboration
- Compassionate care
- CPR certification
- Adaptability
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
HCA Physician Services
12.2022 - Current
Medical Assistant
Tidelands Health
09.2021 - 12.2022
Medical Assistant
United Health Services Hospitals
04.2019 - 04.2021
Nursing Assistant
United Health Services Hospitals
04.2018 - 12.2019
Medical Receptionist
United Health Services Hospitals
08.2016 - 04.2018
Nursing Assistant
United Health Services Hospitals
05.2012 - 08.2016
Medical Receptionist
United Health Services Hospitals
12.2008 - 05.2012
Cashier
Giant Markets
06.2004 - 12.2008
No Degree - Health Care Management
Excelsior College
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