Hi, I’m
Amy Seely
Andover,KS
Summary
- Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
- Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
- Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
- Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in the home security business industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
- Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
- Dedicated Account Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand of Proficient Account Management Leadership delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in coaching large teams to de-escalate and resolve situations while remaining withing
- Dynamic individual with hands-on experience in de-escalation and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Proficient at delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in coaching agents up to department standards and exceeding goals.
- Proficient Account Management Team Manager and delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in API training.
- Proficient as an Account Management Team Manager and delivering encouragement and feedback to help employees be successful. Energetic professional with great poise resulting Well-trained in customer experience.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Site Save expertise, including competitive offerings, pricing, and market positioning.
Overview
17
years of professional experience
Work History
ADT Security
Account Management Team Manager
01.2016 - Current
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Coached junior team members, improving their skills and confidence in their roles.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
- Promoted customer-centric approach, leading to repeat business and referrals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced team productivity by implementing agile project management methodologies.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Led development and execution of strategic plans to meet company objectives, driving team success.
- Spearheaded quality assurance initiatives, resulting in fewer errors and higher client satisfaction.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Village Park at Woodgate Dover Property Management
Property Manager
12.2015 - 08.2016
Job overview
- Increased property occupancy from 68% to 92% and dropped overall delinquencies to under 1% on average through successful management and diligence. Managed all day-to-day activities over 239 units including tenants, contractors and other property employees. Managed and personally handled overall tenant relations, including promoting tenant satisfaction and promptly executing maintenance issues. Identified, developed and achieved property goals and objectives to owners satisfaction. Fully abstracted all leases and entered all pertinent information into the one-site management system. Drafted staffing plans each week for a staff of 10-20 including leasing, house keeping, maintenance, HVAC, shampoo, carpentry, plumbing, pool, painting and make ready associates.
Crown Uptown
Box Office Manager
07.2015 - 12.2015
Job overview
- I resolved customer questions, issues and complaints. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Established new customer accounts.Updated database with customer and sales information. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions.
Tanganyika Wildlife Park
Interactive Customer Service
04.2015 - 07.2015
Job overview
- Effectively communicated with team members to maintain clearly defined expectations. Developed rapport with the customer base by handling difficult issues with professionalism and making sure they were satisfied to the best of my ability. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Walmart
Electronic/1-hr Photo/Camera Manager
07.2001 - 07.2010
Job overview
- Successfully managed the activities of 7-12 team members in multiple departments. Created training manuals targeted at resolving even the most difficult customer issues.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Provided a high level of product and leadership support to representatives and clients. Evaluated competitors and performed market research. Kept showroom professional and neat at all times. Shared product knowledge with customers while making personal recommendations.
Education
Northeast MagnetWichita, KS
High School Diploma from Law
01.2001
Skills
- Able to multi-task and work under pressure
- Meticulous attention to detail
- Directly supervising team with diverse specialties
- Visit units and carrying out inspections
- Monitoring and enforcing the terms of all lease agreements
- Forward thinking with a strong and confident personality
- Ability to assert self in confrontational situations
- Having a professional demeanor and appearance at all times
- Willing to be contacted at home and then attend any emergency situations
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Meeting facilitation
- Workforce planning
- Succession planning
- Athletic training and coaching
- Motivational
- Player statistics
- Player communication
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Training and development
- Employee coaching and mentoring
- Customer service
- Team development
- Documentation and reporting
- Strategic planning
- Decision-making
- Computer skills
- Negotiation and conflict resolution
- Time management
- Customer relationship management
- Problem-solving
- Performance reviewing
- Goal setting
- Multitasking
- Good judgment
- Employee development
- Managing operations and efficiency
- Staff management
- Shift scheduling
- Performance evaluations
- Process improvement
- Negotiation
- Performance tracking and evaluation
- Multitasking Abilities
- Excellent communication
- Idea development and brainstorming
- Task delegation
- Project planning
- Budget management
- Onboarding and orientation
- Cost control
- Financial management
- Task prioritization
- Fiscal management
- Positive attitude
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Accomplishments
- Achieved Save, Spend and Speed goals by completing weekly coaching sessions with accuracy and efficiency.
- Used Microsoft Excel to develop missed opportunities and attrition tracking spreadsheets.
- Supervised team of 15-30 staff members.
- Documented and resolved Job Costing which led to large reduction in sales job discounting saving the company 6 million dollars.
- Collaborated with team of 15 in the development of Google Partnership and launch of products.
- Documented and resolved attrition issues which led to increased site save and better customer experience.
Timeline
Account Management Team Manager
ADT Security
01.2016 - Current
Property Manager
Village Park at Woodgate Dover Property Management
12.2015 - 08.2016
Box Office Manager
Crown Uptown
07.2015 - 12.2015
Interactive Customer Service
Tanganyika Wildlife Park
04.2015 - 07.2015
Electronic/1-hr Photo/Camera Manager
Walmart
07.2001 - 07.2010
Northeast Magnet
High School Diploma from Law