Amy Seibert
Minneapolis,MN
Summary
Results-oriented learning and development professional with a proven track record in writing, editing, and content development. Skilled educator with a passion for creating engaging and impactful learning experiences. Demonstrated expertise in designing and delivering training programs that drive employee growth and enhance organizational performance. Committed to staying abreast of industry trends and leveraging innovative instructional techniques to foster continuous learning and development.
Overview
10
10
years of professional experience
Work History
English Teacher
Karinthy Frigyes Gimnazium Secondary School
08.2022 - 01.2024
- Delivered over $50k in instructional services
- Prepared course materials and provided written feedback for 400+ students
- Project managed a year-long campaign for the International Baccalaureate (IB) program including milestones along the way to ensure success
- Developed curriculum and other content in addition to teacher support materials using the Substitution, Augmentation, Modification, and Redefinition (SAMR) model
- Proxied exams of content for 400+ students in the IB program including Cambridge Assessment Exams providing suggestions and identified gaps to create a more comprehensive plan for improvement
- Organized and administered English language assessments of students including testing of pronunciation, vocabulary, and grammar in both verbal and written context
- Developed and managed the examination of students’ language abilities using Cambridge oriented tests.
Technical Writer I
Fidelity Information Services (FIS)
05.2020 - 04.2022
- Wrote and edited user documentation and articles for consumers of financial software including global banks and Fortune 50 corporations in an Agile environment using Jira and Confluence
- Edited 100+ articles including copy editing, fact checking, proofing stories, refining ledes, headlines, image selections, and captions
- Coordinated successful transmission of financial data and information files to global banks
- Analyzed and organized written content for online help created for bankers and financial institutions using DitaExchange
- Collaborated with documentation and training teams on developed content to be used in training sessions of both internal and external customers.
Senior English Teacher
Wall Street English and EF Education First
06.2018 - 03.2020
- Delivered over $75k in instructional services
- Prepared course materials and provided written feedback for 500+ students including adult, elderly, professional, college age, and elementary students
- Edited and proofread educational lessons and custom publishing projects ensuring all content was accurate, grammatically correct, clearly written, and followed company standards
- Designed curriculum materials including entrepreneurship, business, and life skills
- Collaborated with other teachers in the best practices of adult learning, blended learning, and train-the-trainer models
- Mentored incoming teachers and offered support to management and other teachers
- Provided real-time instruction to students in the learning center when not teaching scheduled classes
- Proxied oral placement exams and course demos for potential students in association with the sales team.
Senior Technical Writer
Advance Die Casting, Inc.
09.2017 - 05.2018
- Responsible for documenting and editing of all work instructions performed by engineers including die casters
- Wrote and edited work instructions performed by 75 engineers in the production of aluminum parts, including observing and analyzing mechanical procedures performed by die casters, created for global corporations including Caterpillar and Mercedes Benz
- Wrote analytical reports for sales and engineering describing sales, profits, losses, and forecasting those areas for future business
- Audited employees performing mechanical tasks and procedures in accordance with ISO 9001 standards
- Performed random quality inspections/quality assurance on employee performance as well as part creation in accordance with ISO 9001 standards
- Worked in conjunction with the engineering department on engineering mechanical schematic drawings of parts including the analysis and communication to all company departments of drawings.
English Instructor
Business International School of English (BIS)
08.2016 - 01.2017
- Delivered over $10k in instructional services
- Prepared course materials and provided written feedback for 100+ students including adult, elderly, professional, college age, and elementary students
- Taught business English including grammar, vocabulary, listening, reading, and functionality to professional adults in the Information Technology industry
- Played games including role play and vocabulary to enhance learning
- Used resources including CDs for listening and reading exercises.
Technical Writer Senior Analyst
Accenture Mortgage Cadence
01.2014 - 12.2015
- Responsible for documenting and editing all main documentation for the Loan Fulfillment Center (LFC) system
- Project managed the researching, writing, and editing of content for end-user guides, feature enhancements, ticket release notes, and training materials pertaining to the Loan Fulfillment Center (LFC) application in an Agile-Scrum environment using Jira
- Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
- Collaborated with training team on developed content to be used in training sessions of both internal and external customers
- Developed CBT/WBT videos with the Video Producer using content from sprint meetings for training materials using Camtasia.
Education
Bachelor of Arts - English
California State University
Fullerton, CABenedict School
Skills
- Writing and Editing
- Copy Editing
- Quality Assurance
- Technical writing
- Project Management
- Adult Learning Theory
- Adobe Creative Suite 6
- Agile/Scrum
- Jira
- ISO 9000, 9001, 9002
- Camtasia
- Arbortext Editor
- MS Project
- Visual SourceSafe
- Windows Vista
- Experienced with Microsoft Manual of Style for Technical Publications, AP, and Chicago Manual Style
- Learning and Development
- Team Building and Mentoring Less-Experienced Professionals
- Customer/Client Service and Advocacy
- Standard Operating Procedures
- Strategic Work Planning
- Classroom/Online Education
- Exam Development and Proxy
- Develop and Facilitate Workshops
- Strategic Planning and Development
- Professional Relationship Building
- Key Account Management
- Research and Analysis
- Interviewing
- Cross-Organizational and Cross-Functional Collaboration
- Cultivating Business Partnerships
- Communications & Liaison
- Business Coaching
- Quality Assurance/Quality Control
- Regulatory Compliance Issues
- Student Motivation
- Problem-solving skills
- Student Support
- Classroom Management
- Adapting to Different Learning Styles
Timeline
English Teacher
Karinthy Frigyes Gimnazium Secondary School
08.2022 - 01.2024
Technical Writer I
Fidelity Information Services (FIS)
05.2020 - 04.2022
Senior English Teacher
Wall Street English and EF Education First
06.2018 - 03.2020
Senior Technical Writer
Advance Die Casting, Inc.
09.2017 - 05.2018
English Instructor
Business International School of English (BIS)
08.2016 - 01.2017
Technical Writer Senior Analyst
Accenture Mortgage Cadence
01.2014 - 12.2015
Bachelor of Arts - English
California State University
Benedict School