Amy Sellers Parker
Clovis,NM
Summary
Support Services Manager recognized for driving productivity and achieving efficient task completion. Specialized in operational management, team leadership, and process optimization. Proven ability in communication and problem-solving, ensuring effective service delivery and high stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Support Services Manager
Plains Regional Medical
CLOVIS, NEW MEXICO
02.2015 - Current
- Managed daily operations of environmental services team.
- Coordinated communication between departments to enhance patient care efficiency.
- Developed and implemented cleaning protocols for facility standards.
- Developed training materials for new team members on service protocols.
- Facilitated meetings to address service challenges and implement solutions.
- Implemented quality assurance processes for service delivery and compliance.
- Assisted in budget preparation for the EVS department's expenditures.
- Monitored inventory levels of supplies and initiated reorder requests as needed.
- Coached personnel on improving their skillsets related to customer service delivery and resolving complex customer inquiries.
- Documented processes associated with technical support operations including troubleshooting guides and user manuals.
- Maintained strong relationships with vendors providing technical support services by negotiating contracts and managing vendor performance expectations.
- Coordinated staff schedules to ensure adequate coverage at all times.
- Oversaw inventory management for cleaning supplies and equipment.
- Conducted regular inspections to maintain cleanliness and compliance standards.
- Facilitated communication between staff and upper management regarding workflow issues.
- Resolved employee concerns to foster a positive work environment.
- Created a system for tracking maintenance requests from staff members in order to prioritize tasks accordingly.
- Regularly inspected facilities to identify areas that require special attention or repair.
- Analyzed data collected from surveys conducted by patients about cleanliness levels of the facility.
- Established schedules for routine cleaning activities throughout the facility.
- Ensured that all hazardous materials were properly labeled and stored safely.
- Implemented an effective pest control program in accordance with local health codes.
- Provided training and guidance on proper cleaning techniques for all employees.
- Monitored employee performance to ensure compliance with safety standards and regulations.
- Developed and implemented standardized cleaning, disinfecting, and waste management protocols for all departments.
- Conducted regular staff meetings to provide updates on policies and procedures.
- Delegated work to personnel and checked performance against company guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Addressed patient concerns by providing timely information and support.
- Monitored patient feedback to identify areas for improvement in care delivery.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Applied HIPAA privacy and security regulations while handling patient information.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Administrative Assistant
Clovis Police Department
CLOVIS, NEW MEXICO
11.2007 - 02.2015
- Managed office communications and correspondence for local law enforcement operations.
- Scheduled appointments and coordinated meetings for department personnel and community staff.
- Assisted in preparing reports and documentation for case management and administrative reviews.
- Maintained filing systems and organized records for easy access by department staff.
- Supported officers with administrative tasks, ensuring efficient workflow within the department.
- Processed departmental invoices and managed budgetary documentation as required.
- Collaborated with various departments to streamline operations and improve communication flow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Developed community outreach programs to foster local engagement and partnerships.
- Organized events to promote awareness of community initiatives and resources.
- Collaborated with local organizations to address community needs and concerns.
- Attended networking events and promoted the organization through one-on-one interactions with potential supporters.
- Maintained confidential records of all investigations including case notes, interview transcripts, and other relevant documents.
Education
High School Diploma -
Lewisville High School
Lewisville 05-1988
Skills
- Quality assurance
- Inventory management
- Budget preparation
- Employee training
- Customer service
- Data analysis
- Conflict resolution
- Process documentation
- Project management
- Regulatory compliance
Additional Activities
- Chamber Ambassador
- Former President of Clovis Main Street
- President of Monarch Formals
Timeline
Support Services Manager
Plains Regional Medical
02.2015 - Current
Administrative Assistant
Clovis Police Department
11.2007 - 02.2015
High School Diploma -
Lewisville High School
Similar Profiles
Brandi Watkins BSN, RNBrandi Watkins BSN, RN
Registered Nurse at Plains Regional Medical CenterRegistered Nurse at Plains Regional Medical Center
Sydne PetersSydne Peters
Travel RN, Emergency Department at Great Plains Regional Medical CenterTravel RN, Emergency Department at Great Plains Regional Medical Center
Angela GallegosAngela Gallegos
Housekeeper at Plains Regional Medical CenterHousekeeper at Plains Regional Medical Center
Jasmine OchoaJasmine Ochoa
Avionics Maintenance Technician at Air ForceAvionics Maintenance Technician at Air Force
Kimberly LlamasKimberly Llamas
Line Cook Trainer at Texas RoadhouseLine Cook Trainer at Texas Roadhouse