Amy Senters
Granbury,TX
Summary
Dynamic professional with a proven track record in customer service and administrative efficiency, notably at Texas Workforce Commission. Excelled in enhancing customer loyalty through empathetic resolution of complaints and demonstrated exceptional attention to detail. Skilled in cash handling and adept at managing high-stress situations, significantly contributing to workplace productivity and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Store Associate
Weatherford Book Store
03.2019 - 05.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Telemarketer
Spark Solar
01.2017 - 01.2019
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Customer Service Representative
Texas Workforce Comission
10.2001 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Kimmons Electric
02.1996 - 01.2000
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
GED -
Terrell High School
Terrell, TX01-1988
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
Timeline
Store Associate
Weatherford Book Store
03.2019 - 05.2021
Telemarketer
Spark Solar
01.2017 - 01.2019
Customer Service Representative
Texas Workforce Comission
10.2001 - 01.2004
Office Assistant
Kimmons Electric
02.1996 - 01.2000
GED -
Terrell High School
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