Amy Seppa
Pittsburgh,PA
Summary
A strategic business development leader with over 22 years experience in the metal finishing industry. My level of experience has a broad range from business development, marketing, production management and customer relations. Always taking a forward-thinking and creative approaches to developing revenue channels, capitalizing on market conditions and enhancing sales funnels.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Manager
PCNA
07.2022 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Lead Generation Specialist
Har-Conn Aerospace
05.2012 - 10.2016
- Identified business prospects through cold calling, networking, marketing and database leads
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
Business Development Executive/Owner
Har-Conn Chrome Company
10.2010 - 10.2016
- Generated new business through client consultant and subcontractor referrals for turn-key services
- Implemented strategies to develop and expand existing customer base
- Prepared proposals, negotiated contracts and connected with clients to drive consistent sales
- Cultivated and maintained strong industry relationships for over 22 years
- Facilitated and managed business plan development based on market and industry research
- Collaborated with other corporate departments to develop effective business strategies
- Created value propositions and strategic plans
- Identified key business opportunities, created prospect pipeline and leveraged marketing and sales intelligence solution to generate targeted, monthly leads and close deals
- Added value to marketing material by introducing creative advertising concepts
- Networked with potential customers at national conferences to identify business development techniques and new revenue streams
- Generated new sales opportunities through direct and telephone selling and emails
- Identified and capitalized on key business growth opportunities
- Leveraged lead generation tools to increase profitability and product presence in marketplace
- Developed innovative business plans and sales strategies for vertical markets
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
- Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on specific criteria
- Created programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness
- Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices
Customer Service Executive
Har-Conn Chrome Company
10.2005 - 10.2010
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement
- Reviewed customer interactions and activity reports to identify and address concerns
- Coordinated daily schedule with production to carry out customer requests
- Planned and delegated work to meet planned project and production goals
- Developed and implemented significant process improvements to enhance department quality and throughput
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Directed all production phases from initial estimate to final quality check and delivery
Production Coordinator
Har-Conn Chrome Company
09.1998 - 10.2005
- Collaborated with management, sales and engineering to adjust plans and maintain targets
- Revised production schedules to account for changing designs, shortages and other types of interruptions
- Scheduled production of specific lines with allergens to minimize downtime related to allergen changeover
- Investigated, provided and submitted information to quality department about special incidents, events and complaints
Expediter
Har-Conn Chrome Company
10.1994 - 09.1998
- Monitored project progress and presented status to leaders to solve productivity issues
- Maintained steady flow of material without exceeding resources and kept manufacturing lines operational
- Negotiated amendments and proposed plans to address specific purchase order and specification concerns
- Reviewed all purchase orders and operation sheets
- Developed operation sheets and work orders to meet customer's plating requirements
Education
Some College - Business
Central Connecticut State University
New Britain, CTSome College - Marketing
Goodwin College
East Hartford, CTSkills
- Cold calling
- On-Time delivery practices
- Production management
- Continuous improvement
- Production scheduling
- Metal finishing
- Coating expertise
- Blueprint reading
- Contract management
- Mil-std specifications
- AMS specifications
- LEAN Manufacturing
- Customer relationship management
- Sales expertise
- ITAR regulations knowledge
- Market segmentation
- Account management
Certification
Health, Life Insurance Licensed, Pennsylvania
Timeline
Account Manager
PCNA
07.2022 - Current
Lead Generation Specialist
Har-Conn Aerospace
05.2012 - 10.2016
Business Development Executive/Owner
Har-Conn Chrome Company
10.2010 - 10.2016
Customer Service Executive
Har-Conn Chrome Company
10.2005 - 10.2010
Production Coordinator
Har-Conn Chrome Company
09.1998 - 10.2005
Expediter
Har-Conn Chrome Company
10.1994 - 09.1998
Some College - Marketing
Goodwin College
Health, Life Insurance Licensed, Pennsylvania
Some College - Business
Central Connecticut State University
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