Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Serczyk

Hobart,IN

Summary

Current Powers Stroke and Rehabilitation Center cook seeking an opportunity to further education and career in management/supervisory role.

Overview

2022
2022
years of professional experience

Work History

Cook

Powers Stroke and Rehabilitation Center
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Contributed to positive patient experiences by accommodating special dietary needs and requests.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Customer Service Representative/Warehouse Associat

Performance Radiator
01.2018 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained up-to-date knowledge of product and service changes.

Cafeteria Manager/Head Cook

School Town of Highland
09.2007 - 01.2018
  • Trained, and supervised staff.
  • Monitored cash handling procedures and balanced cash draws at the end of each day.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Placed all orders (GFS, milk, produce, commodities, bread, and Commercial) to maintain accurate inventory counts.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication, maintaining a positive work environment for everyone.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Addressed any concerns from parents with quick resolution.

Education

GED - Medical Transcription

Gavit High School
Hammond, IN

Skills

  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Portion control
  • Food handler certification
  • Allergen awareness

Timeline

Customer Service Representative/Warehouse Associat

Performance Radiator
01.2018 - 02.2022

Cafeteria Manager/Head Cook

School Town of Highland
09.2007 - 01.2018

Cook

Powers Stroke and Rehabilitation Center

GED - Medical Transcription

Gavit High School

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