Summary
Overview
Work History
Education
Skills
Timeline
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Amy Serra

North Miami Beach,FL

Summary

Dynamic and results-oriented Elementary Teacher with a proven track record at Christi/Stepss Academy, excelling in differentiated instruction and relationship building. Enhanced student performance and classroom environment through innovative teaching and management strategies. Demonstrated exceptional problem-solving skills and team collaboration. Dedicated to promoting academic performance and fostering social skills and character development. Accomplished Teacher successful in classroom management, student evaluations, and test preparation. Proven history of improving student learning outcomes by adapting lesson plans to student needs. Dedicated to promoting academic performance and fostering social skills and character development. Upbeat Teacher devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skills.

Overview

16
16
years of professional experience

Work History

Elementary Teacher, Grades 3-5

Christi/Stepss Academy
08.2017 - Current
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
  • Taught students 30 students ranging from Kindergarten to Fifth Grade.
  • Developed strong relationships with students and their families through consistent communication and involvement in school events.
  • Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
  • Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.

Customer Service Representative

City Furniture
10.2016 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Supervisor

Bullet Line
07.2008 - 09.2016
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created, prepared, and delivered reports to various departments.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
  • Managed 30 Customer Service Team members.

Education

Associate Of Arts And Sciences - Elementary Education

Broward College
Fort Lauderdale, FL
06.2027

Skills

  • Differentiated Instruction
  • Relationship Building
  • Lesson Planning
  • Team Collaboration
  • Parent-Teacher Communication
  • Classroom Management
  • Growth Mindset
  • Problem-solving skills
  • Behavior Management

Timeline

Elementary Teacher, Grades 3-5

Christi/Stepss Academy
08.2017 - Current

Customer Service Representative

City Furniture
10.2016 - 07.2017

Customer Service Supervisor

Bullet Line
07.2008 - 09.2016

Associate Of Arts And Sciences - Elementary Education

Broward College

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Amy Serra