Amy Setliff
Customer Service Representative
Rocky Mount,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Cashier
619 Minute Market and Produce
Rocky Mount, VA
06.2014 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Phlebotomist
American Red Cross
Roanoke, VA
05.2011 - 06.2014
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Certified Nursing Assistant
Medical Facilities Of America
Bassett, VA
08.2005 - 05.2011
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
A.A.S. in Medical Assistant - Medical Assisting
Dominion College
Roanoke, VA04-2010
GED -
Bassett High School
Bassett, VA06-1993
Skills
- Product Recommendations
- ID Verification
- Cash Handling
- Payment Processing
- Returns Processing
- Customer Service
- Conflict Resolution
- Credit and Cash Transactions
- Written and Verbal Communication
- Order Verification
- Complex Problem-Solving
Timeline
Cashier
619 Minute Market and Produce
06.2014 - Current
Phlebotomist
American Red Cross
05.2011 - 06.2014
Certified Nursing Assistant
Medical Facilities Of America
08.2005 - 05.2011
A.A.S. in Medical Assistant - Medical Assisting
Dominion College
GED -
Bassett High School
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