Amy Severe
Medical Receptionist
Bealeton,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
Blue Ridge Cardiovascular Associates
Culpeper , VA
06.2006 - Current
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Cardiac Telemetry Technician
Culpeper Regional Hospital
Culpeper , VA
05.1993 - 06.2006
- Assisted providers with cardiac monitoring, therapeutic measures and procedures related to cardiac monitoring.
- Monitored condition and performance of cardiac equipment, executing routine maintenance and scheduling repairs.
- Identified arrhythmias, abnormalities or significant changes from baseline cardiac condition.
- Notified providers of changes in cardiac rhythms and ectopy activity.
- Documented and interpreted heart rhythms and rates utilizing telemetry recordings.
- Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Transcribed patient results and entered into office electronic recording system.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Assisted cardiac nurses with patient care and room preparation for tests.
Education
Hi School Graduate -
Shenandoah Valley Academy
New Market, IAGeneral Studies
Columbia Union
Takoma Park, MDSkills
Medical office administration
Patient Scheduling
Appointment Scheduling
Insurance Verification
Medical Records Management
Reminder calls
Payment collection
Self-Motivated
Timeline
Medical Receptionist
Blue Ridge Cardiovascular Associates
06.2006 - Current
Cardiac Telemetry Technician
Culpeper Regional Hospital
05.1993 - 06.2006
Hi School Graduate -
Shenandoah Valley Academy
General Studies
Columbia Union